Tori Robinson
Wallan,VIC
Summary
Hi, I'm Tori Robinson. I am passionate and very driven. I possess excellent communication skills, high attention to detail and a bright and bubbly personality. Responsible and time efficient, I offer four years experience in all office environments, five years experience in the retail industry and two years experience in the early childhood education sector.
Proficient at multi-tasking with the ability to manage switchboards and high volume enquiries, I am hard working and passionate about my work ethic, talented at supporting company staff, office personnel and customer needs. I'm a very knowledgeable and professional customer service representative, skilled in administrative support, customer service and problem solving. Strong attention to detail. Compassionate Early Childhood Educator with passion for teaching and supporting young children in setting foundation for life-long success. Proven to quickly develop rapport with children through friendly approach, patient demeanor and excellent communication skills. Organized with exceptional work ethic and dedication to completing projects. Skilled in both independently motivated and collaborative team settings.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Early Childhood Educator
Romsey Early Learning
Romsey, VIC
10.2023 - Current
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Boosted children''s social skills development through group projects and collaborative games.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Early Childhood Educator
Sutherland Street Childcare & Kindergarten
Kilmore
09.2022 - 10.2023
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Applied play-based strategies to provide diverse approaches to learning.
- Communicated with parents and other staff about child progression.
- Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Enhanced sensory and perceptual-motor skills, language, cognition, and memory development, by employing both traditional and modern educational strategies and techniques.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Customer Service Representative
Australian Outdoor Living
Campbellfield, VIC
08.2016 - 12.2020
- Outbound and inbound call centre
- Created and generated leads, prospecting of new clients and converting leads into sales
- Scheduled appointments for design consultants in and effort to land new business opportunities with customers
- Delivered fast, friendly and knowledgable services for routine questions and service complaints
- Prepared and completed customer account forms and database changes
- Handled 80+ customer enquiries each day, whilst maintaining strong productivity and performance targets
Retail Sales Assistant
EQ Saddlery/Saddleworld Australia
Kilmore
01.2011 - 01.2016
- Answered and directed all incoming calls using a multi-line telephone system
- Promoted property sales through advertisements, open homes and multi listing services
- Scheduled meetings with sales clients, responded and re directed all correspondence, Approached customers and assisted with their shopping requirements, and provided exceptional customer service
- Managed cash register operations, including processing of sales and returns using POS system and EFT
- I regularly assessed assigned areas and displays to maintain presentable conditions
- Re stocked and re organised merchandise
Education
Year 12 VCE -
Whittlesea Secondary College
Whittlesea, VIC12.2014
Skills
- Communicating with Parents and Teachers
- Customer Service
- Attention to Detail
- Passionate and Driven
- Administrative Support
- Goal-Driven
- Highly Organised
- Communication and Interpersonal Skills
- Child CPR & First Aid Certified
- Anaphylaxis Certified
- Daily Schedule Creation
- Collaborative and Team-Oriented
- Working with Children Check
Certification
- Certificate of Merit - Yea High School - 2010
- Certificate IV in Property Services
- Certificate 111 in Early Childhood Education & Care
- Child CPR & First Aid
- Anaphylaxis
- Working with Children Check
Timeline
Early Childhood Educator
Romsey Early Learning
10.2023 - Current
Early Childhood Educator
Sutherland Street Childcare & Kindergarten
09.2022 - 10.2023
Customer Service Representative
Australian Outdoor Living
08.2016 - 12.2020
Retail Sales Assistant
EQ Saddlery/Saddleworld Australia
01.2011 - 01.2016
Year 12 VCE -
Whittlesea Secondary College