Tori Schofield
Canungra,QLD
Summary
Dynamic and service-oriented professional with a proven track record at Canungra Hotel, excelling in high-pressure environments and demonstrating exceptional multitasking and customer service skills. Leveraged strong communication and teamwork to enhance operational efficiency and customer satisfaction, significantly contributing to the positive work atmosphere and maintaining high standards of cleanliness and service.
Overview
8
8
years of professional experience
Work History
Bartender
Canungra Hotel
10.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Oversaw cash transactions, maintaining accuracy and accountability.
- Adhered to standardized processes for bar opening and closing activities, securing operational efficiency for every shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift.
- Built great relationships with regular customers
- Always welcoming and enthusiastic
- Great engaging personality for customers
- Memorised drink orders very well under high pressured situations
- Always checking on customers and makings sure they are okay and enjoying themselves
- Complete RSA and RSG
- Always displaying responsible service of alcohol within the workplace
Waitress FOH
Canungra Hotel
09.2016 - 10.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Tambourine Mountain State High School
11.2020
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Engaging personality
- Customer service expertise
- Cleanliness and hygiene
- Responsible alcohol service
- Handling difficult customers
- Memory retention
- Service-oriented mindset
- Professional appearance
- Team training and development
- Food running
- Food preparation
- Dining room management
- Safe serving practices
- Courteous
- Fast learner
- Honest and dependable
- Teamwork and professionalism
Timeline
Bartender
Canungra Hotel
10.2021 - Current
Waitress FOH
Canungra Hotel
09.2016 - 10.2021
Tambourine Mountain State High School