Tori Soderstrom

Persistently reached out to customers with extremely past due accounts to recover lost revenue.

• Negotiated with account holders to devise repayment plans and minimize collections receivables.
• Reached out to approximately 40 account holders daily.
• Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
• Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
• Investigated accounts with balance errors using accounting software.

• Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
• Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
• Monitored pipelines to track and log status of loans.
• Explained very technical financial information to applicants in easy to understand language.

• Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
• Processed payments over phone and set up recurring drafts.
• Secured payments by following up with customers which disregarded promise to pay.
• Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
• Met demands of busy collections group by performing high volume of daily calls.
• Mentored new members on scripts, strategies and company information to maximize performance.
• Reviewed accounts to determine payment plan compliance.
• Fielded incoming phone calls from customers and directed to corresponding department or individual for assistance.

• Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock.
• Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
• Packed all fast food products in approved containers, cups and bags.
• Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
• Prepared quality products while maintaining portion control and presentation within service goal times.
• Documented time of delivery to record completion of order.
• Collected tips from customers through hands-free electronic methods.
• Delivered fresh food to customers across local area.

• Planned choreography for group performances and recitals.
• Kept classrooms tidy and clean for group and one-on-one instruction.
• Delivered individual instruction to students in between group classes.
• Prepared and delivered carefully-crafted lessons to introduce students to proper dance techniques and positions while building knowledge.
• Accommodated students with special needs by using different teaching styles, encouraging each to learn at appropriate pace.
• Upheld studio guidelines and legal requirements for dancer and staff protection.
• Collaborated in team-based environment to uphold instruction quality and continuity of service to clients.
• Instructed groups of individual and coupled dancers in different dance styles.

• Entertained guests while simultaneously arranging and improvising popular music based on audience reactions.
• Collaborated with other actors to brainstorm ideas.
• Collaborated with director to find best interpretation for character.
• Rehearsed for roles alone and with fellow actors.
• Studied and memorized scripts to learn lines and cues.
• Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
• Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
• Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.

• 10 Days at the Brisbane Royal Show "EKKA"
• Created welcoming environment to entice customers to sample products.
• Created positive product impressions by engaging with potential customers to increase sales opportunities.
• Communicated clearly and concisely, effectively drawing listeners into conversation.
• Prepared samples, arranged attractively and replenished as needed.

• Answered event-related queries posed by existing and prospective customers.
• Maintained professionalism and efficiency while working closely with leadership.
• Managed social media accounts by composing content, engaging with followers in comments, monitoring activities and researching trends.
• Devised public relations strategies to engage with and influence general public in support of accomplishing business objectives and boosting revenues.
• Responded to requests for information from media or designated appropriate spokespeople or information sources for requests.

• Assisted with facilities maintenance needs, including basic cleaning and trash removal.
• Connected with people needing help and coordinated referrals for available services.
• Covered reception desk to help incoming guests, collect mail and maintain secure entrances.
• Engaged with others successfully using strong verbal and written communication skills.
• Kept facilities organized, clean and well-maintained to best meet program needs.

• Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
• Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
• Promoted desserts, appetizers and specialty drinks to optimize sales.
• Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
• Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.