Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Torie O'Brien

Yarrabilba

Summary

Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Assistant Manager

Coless Express/Shell
09.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Assistant Manager

Capalaba Tavern
12.2022 - Current
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Established team priorities, maintained schedules and monitored performance.
  • Developed detailed plans based on broad guidance and direction.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Passionate about learning and committed to continual improvement.
  • Responded with care to customer concerns to leave each customer satisfied and build reputation of service.
  • Coordinated staff schedules, rotations and breaks.

Assistant Manager

McGuires Hotels
10.2023 - 09.2024
  • Boosted employee retention rates through regular performance reviews, feedback sessions, and opportunities for professional development.
  • Enhanced pub atmosphere by organizing regular events, live music, and themed nights.
  • Streamlined daily operations by training staff in efficient procedures and time management skills.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Bartender/waitress/gaming Attendant

Windaroo Tavern
01.2021 - 01.2022
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Served high customer volumes during special events, nights, and weekends.

Apprentice Chef

Hog's Breath
01.2012 - 01.2013
  • Prepared and cooked food to star standards, controlling pests and cleaning in and around kitchen
  • To work swiftly under pressure
  • Adhered to organisations Food Safety standards and Workplace Health and Safety standards
  • Achievements
  • Continuously achieving monthly targets and KPI'S set by management in order to increase profits and client retention
  • 100% compliment rate from patrons.

Retailer / Console Operator

Puma Energy
01.2011 - 01.2012
  • Implement high levels of customer service in all daily operations
  • Adhered to the company's daily operating policies specific to opening and closing procedures and cash handling procedures
  • Adhered to and have a full understanding of company policies and procedures in relation to workplace operations and internal interactions
  • Deliver current marketing material and promotions and gain customer feedback in order to improve and enhance efficiency and effectiveness
  • Achievements
  • Continuously achieving monthly targets and KPI'S set by management in order to increase profits and client retention
  • Industry Specific Skills
  • Responsible Service of Alcohol, QLD 2021
  • Responsible Services of Gambling 2022

Education

No Degree -

Noosa District State High School
Cooroy, QLD

Skills

  • Shift Coverage
  • Policy Administration
  • Scheduling and Coordinating
  • Plan Projects
  • Staff Training
  • Overseeing Employees
  • Staff Supervision

Certification

Current RMLV and Approved Managers license

RSA

RSG

Timeline

Assistant Manager

Coless Express/Shell
09.2024 - Current

Assistant Manager

McGuires Hotels
10.2023 - 09.2024

Assistant Manager

Capalaba Tavern
12.2022 - Current

Bartender/waitress/gaming Attendant

Windaroo Tavern
01.2021 - 01.2022

Apprentice Chef

Hog's Breath
01.2012 - 01.2013

Retailer / Console Operator

Puma Energy
01.2011 - 01.2012

No Degree -

Noosa District State High School

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Torie O'Brien