Toriel Huckel
Dubbo,NSW
Summary
Dedicated Assistant Manager with extensive experience in hospitality, Particularly at the Macquarie Inn Hotel. Demonstrates expertise in staff training, customer satisfaction enhancement, and operational efficiency. Known for exceptional leadership and ability to improve service quality through effective team management. Excels in high- pressure environments,ensuring smooth operations and excellent customer service.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Macquarie inn hotel
Dubbo
02.2021 - Current
- Lead a team of junior staff, providing mentorship and support, which enhanced daily operations and project execution.
- Coordinated with other departments to ensure smooth flow of operations.
- Managed customer service inquiries and complaints in a timely manner.
- Implemented new training programs for new hires, significantly improving their adaption to the workplace and overall team performance
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Served as a liaison between staff members and senior management personnel.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Implemented quality control measures to uphold company standards.
- Delegated work to staff, setting priorities and goals.
- Drove customer satisfaction by efficiently managing service inquiries and resolving complaints, fostering a positive environment.
- Monitored employee attendance records, timekeeping, and payroll information.
- championed company standards through rigorous quality control measures and compliance with safety regulations.
- Assisted guests with check-in and check-out procedures, providing information about the hotel services.
- Organized special events at the hotel such as weddings or conferences when necessary.
Bartender/ Promotion Manager
Sporties Tuncurry
Tuncurry
12.2017 - 12.2020
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Attended regular training sessions to stay updated on new products or trends.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Trained new bartenders on drink preparation and upselling techniques.
- Planned and coordinated special events to boost customer numbers and profits.
- Effectively multitasked within fast-paced environment.
- Greeted guests with friendliness and professionalism.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Coached, mentored and trained team members in order to improve their job performance.
Education
Advanced RCG - Hospitality
Nsw Goverment
Dubbo, NSW06-2024
Certificate - First Aid
St John
Dubbo, NSW04-2024
Certification - Business
New Skills Acadamy
Online08-2020
Certification - Business Administration
New Skills Academy
Online08-2020
Statement of Attainment - Hospitality
Tabcorp
Online11-2018
Certificate 3 - Hospitality
TAFE NSW
NSW10-2017
Certificate - Problem Solving And Decision Making
Hospitality Institute of Australasia
Online07-2017
Certificate - The Professional Supervisor
Hospitality Institute of Australasia
Online07-2017
Certificate - Customer Liaison Officer
Hospitality Institute of Australasia
Online06-2017
Certificate - Customer Service
Hospitality Institute of Australasia
Online05-2017
Certificate 2 - Hospitality
Wea Hunter
Forster, NSW02-2017
Certificate 4 - Small Business Managment
Hunter Business Centre
Forster, NSW10-2014
Skills
- Recruiting and interviewing
- Recruitment and hiring
- Staff management
- Staff supervision
- Employee supervision
- Team leadership
- Staff training and development
- Conflict resolution
- Orientation and training
- Performance evaluation
- Performance reviewing
- Team collaboration
- Policy enforcement
- Strategic planning
- Operations management
- Time management
- Multitasking and organization
- Workplace safety compliance
- Task delegation
- Reporting and documenting
- Workload management
- Google drive
- Inventory management
- Money handling
- Customer relations
- Compliance
- Closing oversight
- Customer service
- Verbal and written communication
- Coaching and mentoring
- Customer rapport
- Event planning
- Decision-making
- Menu updating
- Hospitality and accommodation
- Bar management
- Product ordering knowledge
- Responsible alcohol service
- Supply ordering
- Dining room management
- POS system proficiency
- Shift scheduling
- Housekeeping supervision
- Dining reservations
- Guest accommodations
Timeline
Assistant Manager
Macquarie inn hotel
02.2021 - Current
Bartender/ Promotion Manager
Sporties Tuncurry
12.2017 - 12.2020
Advanced RCG - Hospitality
Nsw Goverment
Certificate - First Aid
St John
Certification - Business
New Skills Acadamy
Certification - Business Administration
New Skills Academy
Statement of Attainment - Hospitality
Tabcorp
Certificate 3 - Hospitality
TAFE NSW
Certificate - Problem Solving And Decision Making
Hospitality Institute of Australasia
Certificate - The Professional Supervisor
Hospitality Institute of Australasia
Certificate - Customer Liaison Officer
Hospitality Institute of Australasia
Certificate - Customer Service
Hospitality Institute of Australasia
Certificate 2 - Hospitality
Wea Hunter
Certificate 4 - Small Business Managment
Hunter Business Centre
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