Torin Catanzaro
PTT Project Resource Support
Perth
Summary
I've spent the previous 21 months implementing an LTE radio communication system for both Alcoa mine sites within WA. During this period, I have also obtained multiple technical qualifications relating to cybersecurity and IT support. I'm looking to further my career and gain more experience in the mining industry within a support role.
Overview
6
6
years of professional experience
Work History
Junior Resource Support
Alcoa - Booragoon corporate office
09.2022 - Current
- Provided support for a project to replace the private radio system at Alcoa mine sites with a public 4G alternative.
- Configured Android devices according to safety and criticality standards.
- Created and maintained the talkgroup framework and channels for the PTT system.
- Trained dispatchers and helped create the processes for efficient and safe emergency scenarios.
- Provide operators with training, and resolve any issues with devices.
- Escalate any larger-scale issues to our vendors by communicating effectively and providing evidence and logs.
- Monitoring the talkgroup capacity limits.
- Created a library of training documentation for the PTT system.
Floor Supervisor
Rebound Arena - indoor trampoline park
06.2019 - 12.2022
- Supervisor on floor responsible for customers and crew.
- Instructing customers every session on the rules and best practices.
- Providing customer support and answering customer queries.
- Performing maintenance on the trampolines to ensure a safe environment.
- Trained new employees.
Receival Point Operator
CBH - grain handling facility
09.2020 - 01.2021
- Unloading trucks of grain at grain terminals.
- Maintaining a hygienic work environment.
- Maintaining a safe environment.
- Working within a team.
Party Host
Ultimate Slot Racer - mobile slot-car party hire
06.2018 - Current
- Setting up large slot-car tracks for parties, carnivals, and events.
- Providing customer support and answering customer queries
- Addressed and resolved any guest concerns promptly, maintaining positive atmosphere at all times.
Education
Skills
IT and OT support
Customer Support
Hardware and peripheral support
Application system support and management
Problem Solving
OT and IT experience
Attention to detail
Prioritisation skills
Self motivated
Understanding of Networking
Familiarity with FMS
Knowledgeable about OSI layers
Timeline
Junior Resource Support
Alcoa - Booragoon corporate office
09.2022 - Current
Receival Point Operator
CBH - grain handling facility
09.2020 - 01.2021
Floor Supervisor
Rebound Arena - indoor trampoline park
06.2019 - 12.2022
Party Host
Ultimate Slot Racer - mobile slot-car party hire
06.2018 - Current
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