TORIN WEST
WOOLGOOLGA,NSW
Summary
Dedicated and approachable professional skilled at adapting to new tasks and quickly honing expertise. Customer-centric mindset drives excellence in providing exceptional service and fostering positive interactions in work environments. Passionate about elevating customer satisfaction through personalized assistance and seamless experiences.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cleaner
Woolgoolga Coast Motel
09.2023 - 01.2025
- Maintained cleanliness and sanitation standards in assigned areas to ensure a safe environment.
- Performed routine inspections to identify cleaning needs and address issues promptly.
- Operated cleaning equipment, including floor scrubbers and vacuums, effectively and safely.
- Collaborated with team members to achieve efficient cleaning schedules and tasks completion.
- Adapted quickly to changing priorities while maintaining high standards of cleanliness.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
Cashier
Pie Face United Bethania Qld
06.2021 - 03.2022
- Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
- Assisted customers with inquiries and provided product information to enhance shopping experience.
- Maintained clean and organized checkout area for smooth operations.
- Utilized point-of-sale systems to manage sales transactions accurately.
- Managed returns and exchanges following company policies to ensure customer satisfaction.
- Monitored inventory levels at checkout, alerting management of low stock items.
- Resolved customer complaints promptly, maintaining positive relations and store reputation.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
Packaging, making lollies, all-rounder
Lollypop Factory, Pakenham Melbourne
01.2019 - 01.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
Housekeeper
Hillsview Hotel, Victoria
01.2019 - 01.2019
- Cleaned and maintained guest rooms to ensure high standards of cleanliness and comfort.
- Managed laundry operations, including washing, drying, and folding linens efficiently.
- Assisted in deep cleaning tasks during seasonal maintenance to enhance overall hotel appearance.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Customer Service, cooking
Narnargoon Fish & Chips, Melbourne
01.2017 - 01.2019
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Retail Attendant, stock take, stocking shelves
Dollars & Sense, Coffs Harbour
01.2016 - 01.2016
- Provided exceptional customer service, enhancing shopper experience and fostering loyalty.
- Maintained cleanliness and organization of sales floor, promoting a welcoming environment.
- Trained new team members on operational procedures and customer engagement techniques.
- Assisted in merchandising strategies to maximize product visibility and sales potential.
- Handled cash transactions accurately, ensuring compliance with company policies.
- Collaborated with team to resolve customer inquiries promptly and efficiently.
- Implemented process improvements that streamlined daily operations and reduced wait times.
- Participated in staff training sessions to continuously improve product knowledge and sales techniques.
- Managed customer complaints professionally, working towards swift resolutions that maintained brand reputation.
- Engaged with customers on the shop floor, creating a welcoming atmosphere that encouraged repeat business.
- Helped maintain an orderly backroom storage area by organizing stock deliveries according to company guidelines.
- Supported visual merchandising efforts by creating eye-catching displays that showcased new products and promotions.
- Developed strong rapport with customers through attentive listening skills and genuine interest in their needs.
Assistant/Receptionist
Zen Health & Beauty – Nambucca Heads, NSW
01.2014 - 01.2014
- Answered customers questions and addressed problems and complaints in person and via phone
- Maintained visually appealing and effective displays for the entire store
- Built customer confidence by actively listening to their concerns and giving appropriate feedback
- Kept the showroom clean and maintained neat, orderly product displays
- Marked clearance products with updated price tags.
Education
Year 11 -
Coffs Harbour high school
Coffs Harbour, NSW01.2015
No Degree - Xero Payroll Certified
Xero
Online05-2025
Cert III In Business - Business
Tursa Learning
Woolgoolga, NSW11-2025
Skills
- Engaged participation
- Detail-oriented planning
- Organizational time strategies
- Team-oriented negotiation skills
- Adept at prioritizing competing demands
- Accurate assessment abilities
- Reliability and punctuality
- Problem-solving
- Health and safety compliance
- Professional appearance
Certification
- SIT20213 Certificate 2 in hospitality
- SITHFAB204 - Prepare and sever espresso coffee
- SITXFSA101 - Use hygienic practices for food safety
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceFlexible work hoursWork from home optionPaid time offPaid sick leaveTimeline
Cleaner
Woolgoolga Coast Motel
09.2023 - 01.2025
Cashier
Pie Face United Bethania Qld
06.2021 - 03.2022
Packaging, making lollies, all-rounder
Lollypop Factory, Pakenham Melbourne
01.2019 - 01.2019
Housekeeper
Hillsview Hotel, Victoria
01.2019 - 01.2019
Customer Service, cooking
Narnargoon Fish & Chips, Melbourne
01.2017 - 01.2019
Retail Attendant, stock take, stocking shelves
Dollars & Sense, Coffs Harbour
01.2016 - 01.2016
Assistant/Receptionist
Zen Health & Beauty – Nambucca Heads, NSW
01.2014 - 01.2014
Year 11 -
Coffs Harbour high school
No Degree - Xero Payroll Certified
Xero
Cert III In Business - Business
Tursa Learning
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