Toriqul Mozumder
Gold Coast,QLD
Summary
Dynamic and results-driven Trainer and Asses sor with a proven track record of developing and delivering tailored training programs to diverse learners. Skilled in implementing fair and effective assessment strategies, maintaining strong networks, and fostering engaging learning environments. Demonstrated expertise in customer engagement and case management through previous roles, excelling in communication, relationship building, and solutions-oriented approaches. Adept at preparing comprehensive training documentation, resolving grievances, and ensuring compliance with organizational and regulatory standards. Passionate about empowering individuals to achieve their goals through education and professional development.
Overview
9
9
years of professional experience
Work History
Trainer and Assessor
Charlton Brown
04.2024 - Current
- Developing, implementing, and maintaining individual training plans to meet the individuals learning style and level of skills and knowledge.
- Using teaching and assessment strategies that are fair, valid,current and sufficient.
- Prepare for, conduct and document both training delivery and assessment procedures, using approved training delivery plans.
- Evaluating the training program, retaining written feedback for review and discussion with the appropriate Manager.
- In conjunction with the appropriate Manager, resolving any complaints or incidents in accordance with company grievance procedures, documenting incidents and outcomes.
Advisor
Tesla
03.2023 - 04.2024
- Excel in building strong relationships with customers by actively listening to their concerns, addressing inquiries, and providing comprehensive information on Tesla's products and services.
- Advises customers on finance options, facilitating informed decisions and contributing to increased sales
and customer loyalty. - Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
Case Officer
APM Hobart
06.2022 - 02.2023
- Assisted individuals with injuries, illnesses, or disabilities in finding suitable employment opportunities with local Hobart employers.
- Conducted comprehensive assessments of clients' skills, abilities, and vocational goals to develop tailored employment plans.
- Facilitated job readiness workshops, provided job search assistance, and offered ongoing support to clients to enhance their employability and job retention.
- Enhanced case resolution by effectively managing and prioritizing caseloads.
Support Worker
West Moonah Community House
05.2021 - 11.2021
- Engaged with community members and organized various events and activities to promote social inclusion and community development.
- Assisted with administrative tasks, including scheduling appointments, managing inquiries, and maintaining records.
- Collaborated with staff and volunteers to create a welcoming and supportive environment for all participants.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
Sales Consultant
Harvey Norman
02.2020 - 05.2022
- Develop and sustain relationship with existing customer base, building rapport as a personable and trusted representative.
- Followed up with existing customers to provide additional support and address concerns.
- Increased sales and customer satisfaction through personalized servicing.
- Provided sales and customer service assistance to walk-in traffic
Customer Service and Sales Consultant
Telstra
05.2018 - 01.2020
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded to customer needs through competent customer service and prompt problem-solving.
Volunteer
Casa Mia Infinite Care
12.2017 - 03.2018
- Provided companionship and support to elderly residents in a care facility, fostering a positive and enriching environment.
- Assisted with daily activities and recreational programs, promoting social interaction and mental stimulation among residents.
- Demonstrated empathy and patience while attending to the individual needs and preferences of each resident.
Sales and Customer Care Consultant
Sonoma Baking Company
08.2016 - 04.2018
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Communicated with clients regarding account services, statements, and balances.
Education
Diploma - Community Service
AIBT
Hobart, TAS01.2021
B. Com Bachelor of Commerce - Accounting
Australian Catholic University
Sydney, NSW11.2019
Skills
- Collaborative teamwork
- Administrative assistance
- Verbal and Written Communication
- Analytical reasoning
- Operational streamlining
- Data management
- Presentations and public speaking
- Analytical research skills
- Data accuracy verification reporting
Timeline
Trainer and Assessor
Charlton Brown
04.2024 - Current
Advisor
Tesla
03.2023 - 04.2024
Case Officer
APM Hobart
06.2022 - 02.2023
Support Worker
West Moonah Community House
05.2021 - 11.2021
Sales Consultant
Harvey Norman
02.2020 - 05.2022
Customer Service and Sales Consultant
Telstra
05.2018 - 01.2020
Volunteer
Casa Mia Infinite Care
12.2017 - 03.2018
Sales and Customer Care Consultant
Sonoma Baking Company
08.2016 - 04.2018
Diploma - Community Service
AIBT
B. Com Bachelor of Commerce - Accounting
Australian Catholic University
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