Tory TAO
Howrah,TAS
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Car Rental Agent
Avis
03.2024 - Current
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Handled insurance and liability issues by coordinating with insurance companies and managing claims.
- Greeting to customer when they return car, check in for customers
- Arranged cleaning car and set up child seat for customer
- Arranged for cleaning and upkeep to keep properties presentable for potential tenants.
Survey Interviewer
Ipsos ASI
09.2023 - 03.2024
- Used specified forms to compile, record and code results or data from interviews and surveys.
- Elicited comments from individuals surveyed and accurately recorded comments.
- Reviewed collected data obtained from interviews for completeness and accuracy.
- Prepared reports of findings by illustrating data graphically and translating complex findings into narrative format.
- Explained survey objectives and procedures to interviewees.
- Communicated with hiring managers to deliver feedback on candidate's performance in each interview stage.
- Trained and coached new recruiters to improve individual's interviewing capabilities.
Call Center Customer Service Representative
Etax Accountants
05.2023 - 12.2023
- Answer questions about compensation, benefits, taxes and insurance deductions.
- Applied code of ethics in relevant situations.
- Ability to engage multiple clients in a fast paced, professional environment using multi-tasking skills while ensuing daily set targets are achieved.
- Ability to work autonomously and as part of a team to reach company goals an expectation.
- Use Teams, Excel, SharePoint to communication with manager or other staff, recording KPI, check tax return report.
- Keep empathy during talk with client, put myself to client's shoes, focus on client's concern, try my best to help client.
- Handle consumer's complain, explain why their refund estimate drop, use simple word to explain professional knowledge, convince client to understand.
- Compiled general ledger entries on short schedule with 100% accuracy.
Restaurant Team Member
Bill's House
12.2019 - 12.2022
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Reconciled cash and credit card transactions to maintain accurate records.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Operated register to process payments and collect cash payment for order totals.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Developed unique events and special promotions to drive sales.
Education
BBA - Accounting
Deakin University
Melbourne, VIC09.2019
Skills
- Communication skill
- Complaint resolution
- Multitasking Abilities
Always can provide excellent service for client, keep care, accurate, respect and empathy during conversation
Focus on client's concern, provide reasonable and professional advice, listen actively
Handle different type of work in same day, accept incoming call, reply email, review client's report and update client detail
- Computer literacy skills
- Attention to Detail
- Drive skill
Teams, Word, Excel, SharePoint, customer manager software use skillfully
Ensure all of the information and detail accurate, before talk with client
Full Australian drive license
Timeline
Car Rental Agent
Avis
03.2024 - Current
Survey Interviewer
Ipsos ASI
09.2023 - 03.2024
Call Center Customer Service Representative
Etax Accountants
05.2023 - 12.2023
Restaurant Team Member
Bill's House
12.2019 - 12.2022
BBA - Accounting
Deakin University
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