Toufic Hanna
Sydney,NSW
Summary
Ability to work calmly and efficiently in a high-pressure environment with a demanding workload and handle
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
22
22
years of professional experience
Work History
Operations Director
Quality Care & Support Services Pty Ltd
07.2022 - Current
- Developed strategic plans for business growth, enabling the company to expand its market share and increase revenue.
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Coordinated logistics planning efforts to ensure timely delivery of products while minimizing transportation expenses.
- Cultivated a high-performance work environment by setting clear expectations and fostering open communication among employees.
- Established a culture of continuous improvement, empowering employees to identify areas for optimization and implement innovative solutions.
- Mentored staff members, providing guidance and support that led to enhanced professional development and increased job satisfaction.
- Built strong relationships with stakeholders at all organizational levels, fostering collaboration between departments for optimal results.
- Negotiated contracts, pricing structures and delivery schedules.
- Strengthened product branding initiatives by coordinating marketing strategies to optimize outreach.
- Negotiated contracts with vendors, ensuring competitive pricing and favorable terms for the organization.
- Boosted customer satisfaction ratings by resolving issues quickly and effectively.
- Managed payroll processes by collecting staff time sheets, checking accuracy, correcting hours, tracking in database and approving routing.
- Championed innovation by encouraging creative problem-solving among team members, yielding new ideas for process improvements and cost reduction initiatives.
- Conducted audits of internal documents to validate transactions and provided financial guidance for resource allocation, inventory control and budgeting.
- Improved company revenue by collaborating with marketing, sales and service departments.
- Ensured compliance with industry regulations through diligent oversight of daily operations and thorough documentation practices.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
NDIS SUPPORT WORKER
THE TRUST OF FAMILY CARE AUSTRALIA
01.2022 - Current
- Caring for people with Disability
- Assistance with Self care skills -personal care- cleaning
- Assistance with DRS appointment -maintenance of garden and yards
- 24 hours care -respite
- Administration of medication
- Progress notes – Documentation
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Kept clients engaged in social networks and communities for personal health and growth.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
VOLUNTEER NDIS SUPPORT WORKER
ST CHARBEL -AT NICOLAS- SALVATION ARMY
01.2022 - Current
- Caring for people with Disability
- Assistance with Self care skills -personal care- cleaning
- Assistance with DRS appointment -maintenance of garden and yards
- 24 hours care -respite
- Administration of medication
- Progress notes – Documentation
- Contributed to the development of new outreach initiatives, expanding the reach of the organization''s services.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
- Promoted community integration by providing extensive physical, emotional and social support.
- Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
- Assisted clients in identifying community resources and connecting with appropriate services.
CONTRACTOR
PIXCAR
01.2021 - Current
- Driving a car carrier truck
- Load and unload vehicles to different companies in different suburbs located in NSW
- Inspecting vehicles before loading
- Hand over vehicles to companies
- Use and held computer from company to receive work and complete
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
CONTRACTOR
AUTOCAR
01.2016 - 12.2020
- Driving a car carrier truck
- Load and unload vehicles to different companies in different suburbs located in NSW
- Inspecting vehicles before loading
- Hand over vehicles to companies
- Use and held computer from company to receive work and complete
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
- Kept site work safe and in line with budget, schedule, and applicable building codes.
CONTRACTOR
ADVANCE CAR CARRERS
01.2014 - 12.2014
- Driving a car carrier truck
- Load and unload vehicles to different companies in different suburbs located in NSW
- Inspecting vehicles before loading
- Hand over vehicles to companies
- Use and held computer from company to receive work and complete
TRUCK DRIVER
YCC POULTRY
01.2010 - 12.2014
- Deliver chicken goods to companies in Sydney by hand loading and pallet wok
- Driving forklift
- Sorting and packing goods in to correct boxes and quantities within the factory
- Receiving and handling money from customers
OWNER REPRESENTATIVE AND ACTING MANAGER
TECHNO 3 GROUP LIBERIA AFRICA
01.2006 - 12.2007
- All importing and exporting orders
- In charge of all staff
- Hand to order all need for staff and shipment
- Deal with Port authorities for clearance
- Overlook all order and clearance paper and documents
MANAGER OF WAREHOUSE
FOUANI BROTHER CORPORATION LIBERIA AFRICA
01.2005 - 12.2006
- Receiving all orders from shipment
- Logistic work for warehouse and orders
- Stacking al produced in warehouse
- Put all orders together for discernment
- All issues raised in warehouse were delegated to the appropriate person by myself
MANAGER OF WAREHOUSE
K&K TRAIDING COMPANY LIBERIA AFRICA
01.2003 - 12.2005
- Receiving all orders from shipment
- Logistic work for warehouse and orders with forklift
- Stacking al produced in warehouse
- Put all orders together for discernment
- All issues raised in warehouse were delegated to the appropriate person by myself
Education
Certificate 4 -
Aging and Support
01.2022
Online courses - Infection Control Training Covid
Australian Government Health Services
01.2022
Online courses - First Aid
National CPR Foundation
01.2022
Heavy vehicle Driver License - class H-R
NSW Australia
01.2011
Work cover: National license to perform high risk Work - Class – LF
NSW Australia
01.2010
Diploma of High School (equivalent to year 12) - In English
Wells-Hairston High School
01.2005
Basic Computer Course - Lebanon
Tafe
01.1999
Certificate in Music Singing and instrumental playing -
Conservatorium of Lebanon
01.1998
Skills
- Ability to work calmly and efficiently in a high-pressure environment
- Ability to handle several tasks concurrently
- Prioritising tasks
- Communication
- Organizing
- Planning
- Problem-solving
- Daily living support
- Health and safety awareness
- Emotional support
- Confidentiality and privacy
- Mobility assistance
- Relationship building
- Behavioral support
References
- References to be provided upon request.
Timeline
Operations Director
Quality Care & Support Services Pty Ltd
07.2022 - Current
NDIS SUPPORT WORKER
THE TRUST OF FAMILY CARE AUSTRALIA
01.2022 - Current
VOLUNTEER NDIS SUPPORT WORKER
ST CHARBEL -AT NICOLAS- SALVATION ARMY
01.2022 - Current
CONTRACTOR
PIXCAR
01.2021 - Current
CONTRACTOR
AUTOCAR
01.2016 - 12.2020
CONTRACTOR
ADVANCE CAR CARRERS
01.2014 - 12.2014
TRUCK DRIVER
YCC POULTRY
01.2010 - 12.2014
OWNER REPRESENTATIVE AND ACTING MANAGER
TECHNO 3 GROUP LIBERIA AFRICA
01.2006 - 12.2007
MANAGER OF WAREHOUSE
FOUANI BROTHER CORPORATION LIBERIA AFRICA
01.2005 - 12.2006
MANAGER OF WAREHOUSE
K&K TRAIDING COMPANY LIBERIA AFRICA
01.2003 - 12.2005
Online courses - Infection Control Training Covid
Australian Government Health Services
Online courses - First Aid
National CPR Foundation
Heavy vehicle Driver License - class H-R
NSW Australia
Work cover: National license to perform high risk Work - Class – LF
NSW Australia
Diploma of High School (equivalent to year 12) - In English
Wells-Hairston High School
Basic Computer Course - Lebanon
Tafe
Certificate in Music Singing and instrumental playing -
Conservatorium of Lebanon
Certificate 4 -
Aging and Support
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