Toufiq Ur Rehman
Sydney,NSW
Summary
Cloud Support Engineer with 15 years of experience with many security and network services provided by multiple vendors. My experience also includes providing support for public and private clouds, resolving complex customer issues, and providing solution guidance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Cloud Support Engineer II
Amazon Web Services
10.2021 - Current
- As a member of the Premium Support Team, I support customers with multiple types of services within the Networking Profile, like Elastic Load-balancing (ELB), WAF, Network Firewall, Global Accelerator, Cloud-watch, Auto-Scaling, Event-Bridge, and VPC.
- I am an ELB Support Operations Team Member that works on complicated important internal tickets created by Cloud Support Engineers for complex and critical issues, and looking for quick resolution, solutions, or workarounds.
- Assist customers in implementing various solutions, such as DDOS protection, deploying third-party firewalls and using Elastic load-balancing services to load-balance traffic passing through firewalls, and setting up a dedicated protection VPC by integrating an AWS Network Firewall for centralised traffic inspection of all traffic going to and from the Internet.
- Take part in important customer events and be nominated by management to assist Important Enterprise Customer Events in order to quickly resolve any issues that arise.
- Provided top-notch customer service while addressing client concerns regarding their cloud environments effectively.
- Conduct training sessions and Mentor for junior team members and new hires, fostering a culture of continuous learning and skills development.
Senior Security Specialist
IBM
03.2015 - Current
- Implement and Support Cisco ASA firewalls, FirePOWER modules, FTD 2120 firewalls and FMC.Performed firewall migrations from ASA to FTD and ISE Integrations for identity services
- Implemented URL filtering, web content filtering and SSL Interception for Application control and FMC connectivity with Cisco BrightCloud and Talos for Cisco Intelligence services
- Troubleshooting F5 LTM and providing Support for the customer’s web and database applications, Configuring Virtual Servers, Pools, iRules, Profiles, Persistence, and health monitors on F5
- Performed F5 hardware refresh and configuration migrations by using F5 migration tool and manual migration
- F5 software upgrades/downgrades and apply required Hotfixes
- Implement and Support Bluecoat Proxy SG Appliances to secure Web communications and accelerate the delivery of business applications and management in forward proxy scenario as well as for security in reverse proxy scenario
- Design, build, Implementation and maintain Juniper SRX firewalls in Active/Active and Active/Passive modes in redundant Data Centres to consume cloud services.SRX software upgrades and hardware refresh
- Managing Customer Checkpoint firewalls and provides technical support for any major incidents
- Actively
- IBM VMware cloud Support for commercial and government clients and utilizing best practices for reliability, security and performance of compute network
- Design and Implement NSX Edge services gateways to onboard customers on IBM cloud and perform Cloud Migrations activities from Legacy cloud to new virtualized Cloud environment
- Provide technical Support to Cloud customers on VMware NSX platform and Implement complex solutions for customers through vsphere and vcloud director
- Develop and maintain a working relationship with 3rd party service providers responsible for providing technology consulting and solutions
IP Core Engineer
ETISALAT
02.2010 - 08.2014
- Company Overview: United Arab Emirates (UAE)
- Responsible for operation and maintenance of IP/MPLS core network based on Alcatel SR7750 routers as PE nodes and Juniper T1600 series routers as P nodes
- End to configurations and connectivity for critical customer traffic by configuring VPRNs/routing-instances , VPLS and Epipe services and using BGP attributes to control inbound and outbound customer traffic
- Support junior engineers and contractors for new project implementations as per design document and meets business requirements
- Setup a proof of concept and interoperability lab for IP/MPLS with Juniper, Cisco, Huawei and Alcatel
- Carefully review HLD/LLD for Infrastructural network changes, involved in meetings with infrastructure designers and communicate operational concerns to avoid any future issues
- Responsible for Configuration, troubleshooting and maintenance of IP/MPLS Core network carrying IPTV, mobile Core (2G/3G/4G) and fixed Core traffic over MPLS backbone network
- Troubleshooting of complex network scenarios of different type of traffic flows which involves, Cisco, Juniper, Alcatel, Huawei Routers, switches and Juniper firewalls
- Responsible for preparing test and traffic migration documents for critical and important projects and Preparation and updating of network diagrams and traffic flows required for troubleshooting
- United Arab Emirates (UAE)
Network Engineer (NOC-TACII)
Mobilink
04.2005 - 02.2010
- Responsible for the operation and maintenance of IP core having different types of services
- Responsible for the Implementation of level-II work orders with in the committed SLAs
- Supervising the installation and commissioning activities of Juniper routers (M320 & M120) for IP/MPLS network
- Responsible for troubleshooting of IP related problems on Cisco, Huawei and Juniper platforms
- Responsible for 100% availability of network along with regular backups of network devices
- Configuration, troubleshooting of Cisco, Huawei and Juniper routers and switches
- Preparation of network diagrams, Technical documentation and presentations for higher Management
Education
Bachelor of Engineering - Computer Engineering
Mehran University Of Engineering And Technology
Pakistan11-2004
Skills
- Elastic Load-balancing
- Cloud-watch
- AWS WAF
- AWS Network Firewall
- Global Accelerator
- Auto-Scaling
- VPC
- EventBridge
- Shield
- Support Ops - ELB
Certification
- ELB SME
- CCIE - LAB
- SNCF 300-710 (Cisco FirePOWER)
- F5 101 (App Delivery Fundamentals)
- F5 201 (TMOS Administration)
Training
- Cisco SEVT 2019, San Jose, California, USA
- Advance IP/MPLS course, Shenzhen, China, Fifteen days
- Optix 10G (Metro 5000) equipment O&M, Shenzhen, China, One month
- IP/MPLS Configurations through SAM management system, Dubai, Seven days
- IP traffic Engineering and IP/MPLS, Four days
- Firepower and Amp, Four days
- SUN SOLARIS System administrator-1, Dubai, Five days
Timeline
Cloud Support Engineer II
Amazon Web Services
10.2021 - Current
Senior Security Specialist
IBM
03.2015 - Current
IP Core Engineer
ETISALAT
02.2010 - 08.2014
Network Engineer (NOC-TACII)
Mobilink
04.2005 - 02.2010
Bachelor of Engineering - Computer Engineering
Mehran University Of Engineering And Technology
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