TOUFIQUE-E MAHMUD
Clayton,Australia
Summary
An energetic & dedicated retail assistant with an ambition to please customers & 3 years of experience in retail. Positive & friendly individual with a great sense of empathy & passion for ensuring customers receive the highest quality of customer service. I am confident & comfortable in engaging with customers to provide an elevated experience.I am motivated to achieve great results because of my enthusiasm from engaging & building relationships with customers.Also my strong background in fashion makes it easy for me to advise clients on looks and items to buy, which results in increased sales and greater customer satisfaction. I pride myself in having strong communication skills acquired through work & volunteering experience & have the ability to upsell products & deliver an outstanding service that keeps customer returning time & again.
Overview
7
7
years of professional experience
Work History
Casual Educator
Lululemon
10.2024 - 02.2025
- Interacted with guests to ensure a great guest experience in a manner that values guests’ time.
- Assessed guests’ needs to provide customized, effective purchase and return solutions and support.
- Provided technical product education by articulating the value and benefit of the product.
- Facilitated a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs according to company standards.
- Moved dynamically on the floor to continuously engage with guests and attend to guest or store needs.
- Received guest feedback and partnered with store leadership to take appropriate action and “make it right” for guests
- Informed guests of local community programs. Plan and execute local, regional, and area driven Community projects and initiatives (e.g., local run club, international day of yoga).
- Key achievements
- exceeded daily & weekly sales target
Casual Sales Specialist
Nike
03.2023 - 01.2025
- Ensured high standards of customer satisfaction by being knowledgeable on all products offered & teamed up with team members to provide exceptional sales service
- Performed all retail floor functions
- Recommended merchandise to customers based on their needs & preference
- Delivered sales, ultimate customer experience & operational expectations
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
- Connected with every customer by asking open-ended questions to understand their needs
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance & to drive continuous sales
- Achieved top performance by strategically adapting to rapidly changing & competitive environment
- Exceeded sales, ATV & UPT targets every week by (8-10%)
- Received great feedback for exceptional customer service
Casual Sales Consultant
Tommy Hilfiger
10.2023 - 08.2024
- Performed all retail floor functions
- Provided exceptional customer services and pleasant shopping experiences to all customers
- Used POS system to process sales, returns, exchange, online orders, stock receipts, stock enquiry & gift card activations
- Developed strong rapport with customers and created a positive impression of the brand
- Answered customer questions about products and services & helped locate merchandise
- Replenished sales floor merchandise and organized shelves, racks for optimal appearance
- Received great feedback for great customer service
- Exceeded sales target
Casual Retail Assistant
M.J. Bale
11.2022 - 09.2023
- Performed all retail floor functions
- Provided exceptional services and pleasant shopping experiences to all customers
- Used POS system to process sales, returns, exchange, online orders, stock receipts, stock enquiry, and gift card activations
- Worked closely with shift manager to solve problems and handle customer concerns
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance
- Developed strong rapport with customers and created a positive impression of the business
- Maintained up-to-date knowledge of store sales, payment policies, and security standards
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Exceeded sales targets and KPIs every week by (10-15%)
- Received great feedback for customer service
GENERAL VOLUNTEER
Monash University
02.2021 - 10.2022
- Helped prepare & serve free meals to support students every week during each semester
- Served at least 300-350 students each week during the semester
Tutor
Institute of British collegiate
01.2019 - 05.2022
- Tutored high school students in business & economics
- Conducted weekly lectures & tutorials
- Composed & produced my own classroom materials
- Met & collaborated with students' parents to design realistic & achievable learning goals
- Designed & graded mock exams of students
- Set weekly objectives for students & tracked their learning progress
- Observed & evaluated student's performance & development
- Ran group consultation & also 1 on 1 consultation for students with special needs
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure
- Achieved a 100% pass rate for students deemed by ensuring all students with special needs received 1 to 1 assistance
- Received 98% positive feedback from students for teaching, approachability & competence
Retail assistant
O2 Fashions
01.2018 - 02.2020
- Performing all retail floor functions
- Monitoring the store (decreased shoplifting rates by 40%)
- Operated the cash register & recorded all sales
- Assist other housekeeper personnel when needed
- Maintained accurate & attractive merchandise displays, ensuring strategic placement of products in order to increase purchases
- Helped customers when required (came up with a new service called 'Personal Stylist' that brought an extra 10% in monthly sales)
- Assisted team members with handling register transactions, organizing inventory room, labeling products & unloading merchandise
- Exceeded sales targets and KPIs every month by (15-20%)
- Awarded employee of the month 2x for exceeding sales quotas
Education
Bachelor of Business - Statistics, Economics & Management
Monash University
Melbourne, VICSkills
- Excellent customer service skills
- Multi-tasking
- Styling
- Conflict resolution
- Strong communication & interpersonal skills
- Epos software & Cash handling
- Highly developed organizational skills
- Merchandising
Timeline
Casual Educator
Lululemon
10.2024 - 02.2025
Casual Sales Consultant
Tommy Hilfiger
10.2023 - 08.2024
Casual Sales Specialist
Nike
03.2023 - 01.2025
Casual Retail Assistant
M.J. Bale
11.2022 - 09.2023
GENERAL VOLUNTEER
Monash University
02.2021 - 10.2022
Tutor
Institute of British collegiate
01.2019 - 05.2022
Retail assistant
O2 Fashions
01.2018 - 02.2020
Bachelor of Business - Statistics, Economics & Management
Monash University
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