TOUFIQUE MAHMUD
Melbourne
Summary
An energetic & dedicated retail assistant with an ambition to please customers & 3 years of experience in retail & 3.5 years in teaching. Positive & friendly individual with a great sense of empathy & passion for ensuring customers receive the highest quality of customer service. My background in Fashion makes it easy for me to advise clients on looks and items to buy, which results in increased sales and greater customer satisfaction. I pride myself in having strong communication skills acquired through past work & volunteering experience & have the ability to upsell products & deliver an outstanding service that keeps customer returning time & again.
Overview
7
7
years of professional experience
Work History
Casual Sales Specialist
Nike
03.2023 - 09.2024
- Greeted & engaged with customers in a sincere manner while determining their needs
- Performed all retail floor functions
- Recommended merchandise to customers based on their needs & preference
- Provided sales and customer service assistance to walk-in customers
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance & to drive continuous sales
- Achieved top performance by strategically adapting to rapidly changing, competitive environment
- Key achievements
- Exceeded sales & ATV targets every week by (12-15%)
- Received great feedback for exceptional customer service.
Casual Sales Consultant
Tommy Hilfiger
10.2023 - 08.2024
- Provided sales and customer service assistance to walk-in traffic
- Performed all retail floor functions
- Responded to telephone and in-person requests for information
- Followed up with existing customers to provide additional support and address concerns
- Evaluated customer purchase requirements and recommended best-fit company offerings
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance & to drive continuous sales
- Key achievments
- Received great feedback for great customer service
- Exceeded sales target.
Casual Retail Assistant
M.J. Bale
08.2022 - 09.2023
- Performed all retail floor functions
- Provided exceptional services and pleasant shopping experiences to all customers
- Used POS system to process sales, returns, exchange, online orders, stock receipts, stock enquiry, and gift card activations
- Worked closely with shift manager to solve problems and handle customer concerns
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance
- Developed strong rapport with customers and created a positive impression of the business
- Maintained up-to-date knowledge of store sales, payment policies, and security standards
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Key achievments
- Exceeded sales targets and KPIs every week by (10-15%)
- Received great feedback for customer service.
GENERAL VOLUNTEER
Monash University
02.2021 - 10.2022
- Helped prepare & serve free meals to support students every week during each semester
- Served at least 300-350 students each week during the semester.
Housekeeper
Quest Notting Hill
01.2022 - 09.2022
- Cleaning guestrooms mid-stay and after departure, making beds, vacuuming, sweeping, emptying trash cans, dusting shelves, cleaning windows, and mopping floors, removing garbage, recycling, and room service trays
- Reporting any safety hazards & maintenance repair problems to the housekeeping supervisor in charge
- Maintaining a daily 'check-out' & 'stay-over' report
- Assist other housekeeper personnel when needed
- Conducting final walk around to ensure the rooms meet hotel housekeeping standards
- Received great positive feedback from the manager for work performance within 2 weeks of joining the work
- Received 5 stars rating for great customer service & cleanliness by the guests
- Was named as the rookie of the month after joining the first month.
Tutor
Institute of British collegiate
01.2019 - 05.2022
- Tutored high school students in business & economics
- Conducted weekly lectures & tutorials
- Composed & produced my own classroom materials
- Met & collaborated with students' parents to design realistic & achievable learning goals
- Designed & graded mock exams of students
- Set weekly objectives for students & tracked their learning progress
- Observed & evaluated student's performance & development
- Ran group consultation & also 1 on 1 consultation for students with special needs
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure
- Achieved a 100% pass rate for students deemed by ensuring all students with special needs received 1 to 1 assistance
- Received 98% positive feedback from students for teaching, approachability & competence.
Retail Sales Assistant
O2 Fashions
01.2018 - 02.2020
- Performing all retail floor functions
- Monitoring the store (decreased shoplifting rates by 40%)
- Operated the cash register & recorded all sales
- Conflict resolution (prevented 100% of customer complaints from escalating)
- Maintained accurate & attractive merchandise displays, ensuring strategic placement of products in order to increase purchases
- Helped customers when required (came up with a new service called 'Personal Stylist' that brought an extra 10% in monthly sales)
- Assisted an average of 50 customers per day by responding to inquiries, recommending products through phone which resulted in an additional 10% increase in sales
- Assisted team members with handling register transactions, organizing inventory room, labeling products & unloading merchandise
- Exceeded sales targets and KPIs every month by (15-20%)
- Awarded employee of the month 2x for exceeding sales quotas.
Education
Bachelor of Business: Statistics, Economics & Management -
Monash University
Melbourne, VICSkills
- Excellent customer service skills
- Strong interpersonal skills
- Merchandising
- Epos software
- Styling
- Cash handling
- Styling
Timeline
Casual Sales Consultant
Tommy Hilfiger
10.2023 - 08.2024
Casual Sales Specialist
Nike
03.2023 - 09.2024
Casual Retail Assistant
M.J. Bale
08.2022 - 09.2023
Housekeeper
Quest Notting Hill
01.2022 - 09.2022
GENERAL VOLUNTEER
Monash University
02.2021 - 10.2022
Tutor
Institute of British collegiate
01.2019 - 05.2022
Retail Sales Assistant
O2 Fashions
01.2018 - 02.2020
Bachelor of Business: Statistics, Economics & Management -
Monash University
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