Tovah Agresti
Sydney,NSW
Summary
Seasoned Operations Manager and talented leader with 7 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
5
5
years of professional experience
Work History
Operations Manager
Nike Factory Outlet
11.2022 - Current
- Ran the recruitment, development and retention of a team of 110
- Oversaw the business function of a multi million dollar store regarding KPI performance in sales, unit sellthrough and inbound logistics
- Handled extensive customer service interactions of both pleasant and high intensity
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed and maintained relationships with external vendors and suppliers.
- Managed inventory and supply chain operations with external stakeholders to enhance store performance
- Set, enforced, and optimized internal policies to perform as the 3rd highest selling door in Pacific out of 11.
Stockroom Manager
Nike Factory Outlet
06.2022 - 11.2022
- Developed and maintained knowledgeable and productive team of employees.
- Reduced stock discrepancies through meticulous record-keeping and regular audits.
- Managed returns process efficiently, resulting in swift resolution of customer issues and minimized financial impact to the company.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Trained new staff members on proper stock handling procedures, ensuring a consistent level of expertise across the team.
- Censor-tagged merchandise to help deter theft and maximize sales of merchandise.
- Coordinated cross-functional teams during peak periods to ensure adequate staffing levels were maintained for smooth operation of the stockroom.
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Enhanced team productivity by providing clear guidance and support in daily tasks.
Sales Associate
Nike Factory Store
04.2019 - 06.2022
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Educated consumers on current promotional offerings and products using persuasive selling tactics.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Helped customers locate products and checked store system for merchandise at other sites.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Developed strong rapport with customers and created positive impression of business.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Bachelor of Business Management - Events
University of Technology Sydney
Sydney, NSW11.2022
Diploma of Innovation -
University of Techology Sydney
Sydney, NSW11.2022
Skills
- Retail Operations Management
- Staff hiring
- Process Improvements
- Sales Coaching
- Performance Improvements
- Process Improvement
- Resource Allocation
- Schedule oversight
- Customer Service
- Employee Relations
- Solutions Development
- Procedure Development
- Effective leader
- Workforce Management
- Supply chain logistics
- Project Management
Timeline
Operations Manager
Nike Factory Outlet
11.2022 - Current
Stockroom Manager
Nike Factory Outlet
06.2022 - 11.2022
Sales Associate
Nike Factory Store
04.2019 - 06.2022
Bachelor of Business Management - Events
University of Technology Sydney
Diploma of Innovation -
University of Techology Sydney