Towfeeque Aalam

• As a Principal Architect at Abiliti, I work closely with customers, partners, and internal teams to help them design, build, and operate solutions on the Cloud platform.

•Trusted advisor, providing guidance and expertise to help ensure customer success on the Cloud platform

• Responsible for providing technical leadership and guidance to customers, partners, and internal teams as they design, build, and operate solutions on the multi-cloud platform.

• As a subject matter expert in desigining resilience architecture , security, I use my deep understanding of Cloud and data services to help customers and partners to optimize their solutions for performance, scalability, and cost.

• The go to person for customers and partners, providing guidance on best practices for architecture, security, performance, and cost optimization.

• Act as the technical point of contact for customers and partners, working closely with them to understand their business needs, technical requirements, and constraints.

• Lead the design, development, and delivery of customer solutions using Cloud and data services

• Collaborate with other teams within Abiliti, such as sales, professional services, partners, Specialist Solution Architects and support, to ensure customer success

• Scoped sales opportunities that provide business value to customers and drove them from inception to closure, includes identifying and preparing Statement of work for engagement opportunities with Proserv customers, and working with engagement managers to put forward proposals to customers.

• Worked with multiple stakeholders within each engagement and influenced internal and external teams to deliver successful outcomes for customers.

• Delivered reusable artifact for customers to accelerate adoption of AWS services.

• Continuously provided feedback to help people grow within the organization.

• Designed and architected solutions using AWS services, and then delivered those solutions through direct customer engagements

• Built and lead complex technical solutions that adhere to strict performance requirements and to security, stability, scalability, and cost-effectiveness.

• Participated in customers design sessions and guided customers' technical architecture, strategy, and investments using Amazon roadmaps.

• Lead Architect of a team that successfully led strategy and pursuits for Large Cloud/Infrastructure transformation deals with collective TCV of $1.2 Bn.

• Ensure customer & partner success by being the trusted advisor for CTOs & CIOs driving business and technology strategy with high and low touch model.

• Develop roadmaps and acceleration process towards product based digital transformation.

• Mass migration expert with proven track record in conducting enterprise assessment and readiness program qualifying and deriving the transformation workflow.

• Trusted Advisor for the customers with experience in business to technology mapping and help select right incumbent for transformation and support.

• Demonstrated success in aligning partners and customers and help build / migrate infrastructure.

• Professional expertise in handling business and technical audience by running multiple workshops helping them identify the pain points and provide solution.

• Run innovation workshops and enable new ideas flowing into the system by proper validation.

• Advise and recommend the best practices approach to automate operational pain points on the cloud and traditional environment.

• Plan, organize, and manage infrastructure staff and/or consultants to ensure the stable and secure operation of the K7's IT infrastructure

• Developing, maintaining, supporting, and optimizing key functional areas, particularly network infrastructure, server infrastructure, data communications, and telecommunications systems.

• Conduct systems design, feasibility and cost studies and recommend cost-effective cloud solutions.

• Advise software development teams on architecting and designing web interfaces and infrastructures that safely and efficiently power the cloud environment.

• Partnered face to face with customers to close on solution requirements.

• Play a leadership role in managing business development opportunities in the US and EMEA.

• Design and execute short plus long-term strategic plans to assure infrastructure capacity attains current and future needs.

• Coordinate with other departments in order to understand and meet their requirements.

• Enhanced profitability through building new relationships with multi-national accounts by supporting customers with technical assistance, resulting in additional business transactions.

• Review, analyze and evaluate business systems and user needs.

• Work with key stakeholders to develop priorities, define requirements, recommend solutions, construct and implement application solutions and report status for application system changes.

• Interface with business users and other IT groups as liaison for communicating user.

• Provide Administrative support (Adding/Validating Responsibilities, Creating Positions, Organizing Hierarchies and Validating Territories etc.) for global CRM, Siebel tailored application for Oracle Sales.

• Part of User Acceptance Testing Team.

• Forecast Administration.

• Effectively dealing with issues/applications ranging from Lotus Notes Client, VAX, GANDL systems, VPN Client, Host on Demand, HVC and PC Troubleshooting

• Monitoring Queues, client interaction regarding escalation and overlooking the call distribution

• Provide inputs to Knowledge Database and maintenance..