Summary
Overview
Work History
Skills
Accomplishments
Languages
Timeline
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To Yen Hua

Robina,QLD

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

6
6
years of professional experience

Work History

2nd Assistant Manager

Tory Burch
12.2022 - Current
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

2nd Assistant Manager

L'Occitane
08.2021 - 08.2022
    • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
    • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
    • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
    • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

2IC Manager

BALLY
05.2019 - 08.2021
  • Increased company's profitability through customer relationship development, community involvement and marketing campaigns.
  • Analyzed transactions to find methods to simplify procedures, improve processes and maximize resources.
  • Conducted employee training sessions to educate employees on products and company policies.
  • Planned and directed staffing, training and performance evaluations to develop and control sales and service programs.
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.

2IC Manager

Kiehl's
05.2017 - 04.2019
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Sales Assistant

Pandora Jewellery
10.2017 - 10.2017
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.

Skills

  • Customer Relations
  • Staff Training
  • Customer Relationship Management
  • Staff Supervision
  • Team Motivation
  • Money Handling
  • Deposition Preparation
  • Cash Deposits and Receipts
  • Reporting
  • Consulting
  • Training

Accomplishments

  • Supervised team of 8 staff members.
  • Achieved number 1 seller in all companies work for by, providing customers with excellent quality service and lasting relationships.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Languages

Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
Vietnamese
Professional Working
Teochew
Professional Working

Timeline

2nd Assistant Manager

Tory Burch
12.2022 - Current

2nd Assistant Manager

L'Occitane
08.2021 - 08.2022

2IC Manager

BALLY
05.2019 - 08.2021

Sales Assistant

Pandora Jewellery
10.2017 - 10.2017

2IC Manager

Kiehl's
05.2017 - 04.2019

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