TRACY PRENDERGAST

Leadership & Management Programming & Curriculum Health, Safety & Compliance Communication & Family Engagement Administration & Reporting Professional Development

• Lead the daily operations of the school age care service in accordance with regulatory requirements and company policies
• Supervise, mentor, and support a team of educators and assistants
• Foster a positive, inclusive, and fun team culture that aligns with the Fun Squad values
• Ensure high-quality care and educational programs that meet the needs of children aged 5–12
• Manage staffing rosters, shift allocations, and leave requests
• Oversee the planning and implementation of engaging, age-appropriate programs and activities
• Ensure curriculum aligns with the My Time, Our Place Framework for School Age Care
• Support staff in delivering inclusive programs that cater to diverse interests and abilities
• Maintain compliance with all relevant legislation, regulations, and standards (including NQS and EYLF)
• Ensure the health, safety, and wellbeing of children and staff at all times
• Manage incident reporting, risk assessments, and emergency procedures
• Conduct regular audits to ensure service meets quality and safety standards
• Build strong relationships with children, families, school staff, and the wider community
• Communicate effectively with families regarding their child’s development and program updates
• Handle parent feedback and complaints in a professional and timely manner
• Oversee enrolment and attendance processes
• Maintain accurate records and documentation for audits and compliance checks
• Prepare reports for senior management and regulatory bodies as required
• Monitor service budget, expenses, and resources
• Ensure all team members meet training and qualification requirements
• Provide ongoing coaching, professional development, and performance feedback
• Stay up to date with changes in legislation and best practices in school age care

• Program Development: Design and implement engaging recreational and educational programs that meet the diverse needs and interests of school-aged children.
• Child Supervision & Safety: Maintain vigilant supervision of children, ensuring their well-being and safety at all times by adhering to policies and procedures.
• Staff Leadership: Manage and support the childcare staff, providing guidance, training, and effective delegation of tasks to maintain high service standards.
• Family & Community Engagement: Establish strong communication channels with parents, families and the school community, addressing concerns to foster a supportive community around the service.
• Quality Assurance: Ensure programs and practices align with the National Quality Standards (NQS) and other relevant regulations, focusing on continuous improvement.
• Health & Well-being: Implement procedures for medication administration, emergency drills, and ensure a positive and inclusive environment for children with additional needs.
• Documentation & Administration: Maintaining accurate records of child and family interactions, program activities, and general operational documentation.

Essential Skills & Qualifications

• Qualifications: Diploma of Shool Age Care and Education
• Knowledge:A strong understanding of the Early Years Learning Framework MTOP (for school-aged children) or other relevant curriculum frameworks, and the National Quality Standards.
• Interpersonal Skills: Excellent communication, leadership, and relationship-building skills to work effectively with children, families, and staff.
• Safety Focus: A commitment to child safety, demonstrated by holding a current First Aid certificate and relevant working with children checks ( Blue Card WWC).
• Organizational Skills: Strong organisational and administrative skills to manage programs, staff, and documentation effectively.

• Ensuring policy and procedures meet regulatory requirements.
• Developing and reviewing programming to ensure it meets the individual needs of each child including forward planning.
• Maintaining records in accordance to regulatory requirements.
• Supervision of team members including the setting of key performance indicators indicators to ensure role requirements are met.
• Operating Kidsoft, Qikids and microsoft office.
• Importing enrolments
• Maintaining a safe, healthy environment in accordance to workplace health and safety polices.
• Maintaining good working relationships and responding to enquires from internal and external stakeholders in a timely manner.

• OSHC operating procedures meet Association and regulatory reporting, administration and operating requirements.
• Developing and reviewing programs to support different needs of the children.
• Completing financial and operational reporting and data processing accurately and on time.
• Ensuring service operations are well managed and commercially viable.
• Ensure operational needs of the service are met through effective forward planning.
• Maintain records relating to staff, children, incidents, injuries and medication in accordance with Association procedures regulatory requirements.
• Developing and implementing marketing and promotional strategies to improve service development.
• Preparing and submitting reports and backups to State Office.
• Operating Qikids and Microsoft Office software.
• Inducting new families and children into the service.
• Managing relationships with parents and carers.
• Staff Supervision
• Supervision of team members including the setting of key performance indicators to ensure role requirements are met.
• Ensuring team members have access to appropriate supervision and support along with professional development opportunities.
• Training team members in the safe delivery of programs and to ensure a safe workplace for clients.
• Supervision of team members complying with Association employment practices.
• Ensuring all team members have access to professional development opportunities.
• Customer Service
• Maintaining good working relationships and responding to enquiries from internal and external stakeholders in a timely manner.
• Participating as an active member of the team and work collaboratively with others to achieve outcomes.
• Complying with company policies and procedures.
• Complying with work health and safety practices including identification and reporting of hazards/workplace incidents as they occur.
• Positively contribute to a safe and supportive service environment for children and young people