Tracey Ackerman
Sunshine Coast,QLD
Summary
Highly motivated professional with 20 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
25
25
years of professional experience
Work History
Disability Support Worker
Lifestyles Supports
MAROOCHYDORE
02.2021 - Current
- Administered medication according to doctor's orders and monitored side effects.
- Communicated regularly with families of disabled individuals regarding care plans and updates.
- Participated in team meetings with supervisors, doctors, nurses, therapists.
- Assisted clients with daily living activities such as bathing, dressing, and eating.
- Supervised other workers and caregivers providing services to clients.
- Modified treatment plans to accommodate changes in clients' health or progress.
- Facilitated communication between nonverbal individuals using sign language or other methods.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Educated clients on options to assist in making informed decisions.
- Instructed clients on proper use of adaptive equipment such as wheelchairs and walkers.
- Counseled clients or patients individually and in group sessions to assist recovery from illness and to adjust to life.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Assisted in developing self-care skills such as personal hygiene practices.
- Assisted individuals in performing wide range of housekeeping functions to develop levels of ability.
- Helped patients move in and out of beds, baths and wheelchairs by following safe lifting techniques.
- Provided assistance in the home environment including meal preparation and light housekeeping.
- Transported patients safely to social activities and doctors appointments.
- Monitored and evaluated client progress compared to measurable treatment and care plan goals.
- Maintained organized filing system for client records, providing complete documentation of all interactions.
- Provided emotional support to individuals with physical or mental disabilities.
- Utilized strong assessment skills to determine necessary client care and daily function assistance.
- Organized recreational and educational activities for clients according to individual needs.
Practice Owner
Self Employed
MELBOURNE , VIC
04.2007 - 06.2021
- Maintained high level of professional standard
- Maintained a large client base
- Referred by professional peers
- Maintained a successful reputation
- Managed finances
Head Therapist and Receptionist
LIT'YA SPA DREAMING
MELBOURNE , VIC
02.2004 - 04.2007
- Maintained progress notes and documentation for patient health records.
- Managed caseload of multiple sessions weekly using various types of therapies and approaches.
- Performed comprehensive assessments for each patient.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Identified needs of customers promptly and efficiently.
- Modified existing software systems to enhance performance and add new features.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Understood and followed oral and written directions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained Day Spa appearance and high standard
Assistant Manager
Breathtaker All Suite Hotel
MELBOURNE, VIC
04.2002 - 11.2004
- Recruited and trained new employees to meet job requirements.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed inventory audits to identify losses and project demand.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Delegated work to staff, setting priorities and goals.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Analyzed business performance data and forecasted business results for upper management.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
Bar Manager
Dunk Island Resort
MISSION BEACH, QUEENSLAND
02.2000 - 03.2002
- Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Increased profits by overseeing inventory and strategically increasing menu prices.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Planned and coordinated special events to boost customer numbers and profits.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Developed and implemented bartender training programs, policies and procedures.
- Monitored cash intake to reduce discrepancies.
Education
Diploma - Remedial Massage
Victoria University
Melbourne, VIC11.2005
Skills
- KPI Management
- Strong, reputable, Intuitive Healing
- Reiki
- 100% Return Patronage
- Finance and Accounting Oversight
- Employee Motivation
- Recruitment and Hiring
- Management Team Building
- Budget Control
- Originality and Creativity
- Goal Setting
- Quality Assurance
Timeline
Disability Support Worker
Lifestyles Supports
02.2021 - Current
Practice Owner
Self Employed
04.2007 - 06.2021
Head Therapist and Receptionist
LIT'YA SPA DREAMING
02.2004 - 04.2007
Assistant Manager
Breathtaker All Suite Hotel
04.2002 - 11.2004
Bar Manager
Dunk Island Resort
02.2000 - 03.2002
Diploma - Remedial Massage
Victoria University
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