Tracey Allanson
Russell Island,QLD
Summary
Adept at enhancing operational efficiency and customer satisfaction, I leveraged team leadership and operations management skills at F G O'Rourke Pty Ltd to improve performance outcomes significantly. My approach, focusing on staff development and client relationships, resulted in notable achievements without exceeding a single numerical percentage. Seasoned Operations Manager and talented leader with 13 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
17
17
years of professional experience
Work History
Operations Manager
F G O'Rourke Pty Ltd (Australia Post Contractor)
02.2011 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Receive and sort parcels and mail to meet standards required to successfully deliver items in the necessary time frame.
Professional Domestic Cleaner
Tracey Allanson Self Employed
03.2008 - 12.2012
- Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
- Developed strong rapport with clients, leading to repeat business and positive word-of-mouth referrals.
- Eliminated germs and bacteria with proper sanitization of high-touch areas such as doorknobs, light switches, and countertops.
- Boosted customer retention rates with exceptional communication skills and timely completion of tasks.
- Maintained a pristine work environment for families, ensuring safety and comfort in their homes.
- Ensured longevity of home appliances by routinely performing basic maintenance tasks such as filter replacements or surface cleaning on items like ovens or refrigerators.
- Demonstrated attention to detail with meticulous window washing, resulting in streak-free clarity.
- Upheld strict confidentiality standards when working within private residences, fostering trust between clients and service providers.
- Exceeded client expectations through tailored services that addressed specific needs including laundry care, ironing, or pet-related tasks.
- Provided support during special events by offering additional cleaning services in preparation for parties or gatherings.
- Reduced allergens and improved air quality through regular dusting, vacuuming, and mopping.
- Preserved the integrity of delicate surfaces by selecting appropriate cleaning agents for various materials such as wood or marble flooring.
- Streamlined cleaning routines by organizing supplies and equipment for easy access and use.
- Prevented pest infestations by properly disposing of waste materials and maintaining clean food storage areas.
Education
Certificate 2 in Asset Maintenance
TAFE Queensland
Brisbane, QLD08.2007
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Staff Training
- Staff Management
- Operations Oversight
- Policies and procedures implementation
- Performance monitoring
- Staff Development
- Client Relationships
Timeline
Operations Manager
F G O'Rourke Pty Ltd (Australia Post Contractor)
02.2011 - Current
Professional Domestic Cleaner
Tracey Allanson Self Employed
03.2008 - 12.2012
Certificate 2 in Asset Maintenance
TAFE Queensland
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