Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Tracey Andrews

Yarrabilba,QLD

Summary

Proven track record in enhancing workplace efficiency and cleanliness, notably with Self-employed, by mastering cleaning protocols and customer service. Skilled in vacuuming, mopping, and fostering client relationships, achieving a significant increase in customer satisfaction. Demonstrates strong housekeeping and interpersonal abilities, contributing to a positive and productive work environment. Skilled cleaning team member bringing years of experience in commercial and institutional environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies. Dependable Factory Worker with 5 years of experience operating the production line. Hardworking, physically fit and OSHA compliant. Experienced in handling raw materials and chemicals. Focused on ensuring products meet quality control standards. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

11
11
years of professional experience

Work History

Cleaner

Self-employed
05.2024 - Current
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Adapted quickly to last-minute cleaning requests, ensuring that all areas were presentable for unexpected visits.
  • Contributed to team efforts by training new staff on best practices in cleaning and maintenance.
  • Data Entry, sending of invoices

Customer Service

Foodworks Miles
03.2024 - 05.2024
  • Resolved third-party billing, computer system and customer service issues.
  • Increased repeat business with exceptional customer service and personalized attention.
  • Provided exceptional customer service by addressing concerns promptly and professionally.
  • Streamlined customer service operations by implementing efficient processes and procedures.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Freezer Worker

IGA Supermarket
05.2023 - 02.2024
  • Managed restocking duties during peak hours efficiently without compromising workplace safety or product quality standards.
  • Reduced product loss by consistently monitoring inventory levels and reporting discrepancies.
  • Practiced preventive maintenance by properly inspecting equipment and notifying appropriate department or store manager of items needing repair.
  • Assisted customers with inquiries regarding product availability, location, and storage requirements, providing excellent service at all times.
  • Performed critical daily tasks such as temperature checks, ensuring adherence to food safety regulations and standards.
  • Developed strong knowledge of various frozen products, enabling effective recommendations tailored to customer needs.
  • Participated actively in ongoing training sessions, consistently enhancing skills relevant to role responsibilities.
  • Established a positive work atmosphere within the team, fostering camaraderie and commitment towards common goals.
  • Contributed to minimized waste through careful monitoring of expiration dates on perishable goods.
  • Collaborated effectively with other team members to maintain seamless operations in the freezer department.
  • Ensured optimal freezer performance through diligent maintenance checks and immediate reporting of any issues.
  • Safeguarded customer satisfaction by adhering to strict safety guidelines during product handling.
  • Kept refrigerated coolers, store shelves and other displays fully stocked and conditioned according to tag allocation or department standards.
  • Optimized product placement within freezers, resulting in increased visibility and accessibility for customers.
  • Enhanced team efficiency by organizing and maintaining a clean freezer workspace.
  • Maintained clean, orderly work environment free of hazards.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Enhanced customer service experience by efficiently processing purchases and returns.

Sales Assistant/Receptionist Assistant

Doehler
11.2021 - 11.2022
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Packing and Boxing of Samples to be sent to clients while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.




Cleaner

Owner-Operator
01.2018 - 12.2021

Please see above

Factory Production Worker/Factory Line Worker/Team Leader

Quality Desserts
01.2014 - 12.2018
  • Unloaded and loaded items from conveyors, machines, and conveyances.
  • Carefully packaged finished products and prepared for shipment.
  • Exceeded daily production targets consistently due to efficient time management skills and strong attention to detail.
  • Operated machines proficiently and in compliance to safety standards.
  • Ran Lines and operated different machines for different product
  • Operated pallet jack, manual and stand behind electric
  • Organized staff for their shifts
  • Managed raw materials logged production data
  • Delegated daily tasks to team members to optimize line production
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency
  • Addressed potential safety hazards quickly, reducing the risk of accidents or injuries among staff members.
  • Upheld cleanliness standards throughout the factory floor, ensuring a hygienic work environment conducive to productivity.
  • Actively participated in factory-wide safety meetings, staying up-to-date on new rules and regulations to maintain a safe work environment.
  • Participated in regular performance evaluations, identifying areas for growth and development within the role.
  • Performed preventive maintenance on machines and equipment, prolonging their lifespan and minimizing downtime.

Education

Teacher Assistant/ Teacher in Behavior/Teacher

Central Queensland University
Brisbane, QLD
01.2000

Skills

  • Cleaning and sanitizing
  • Vacuming and Mopping
  • Housekeeping
  • Customer Service
  • Reception

Hobbies

In my spare time I love to paint , spend time with family and friends.

Timeline

Cleaner

Self-employed
05.2024 - Current

Customer Service

Foodworks Miles
03.2024 - 05.2024

Freezer Worker

IGA Supermarket
05.2023 - 02.2024

Sales Assistant/Receptionist Assistant

Doehler
11.2021 - 11.2022

Cleaner

Owner-Operator
01.2018 - 12.2021

Factory Production Worker/Factory Line Worker/Team Leader

Quality Desserts
01.2014 - 12.2018

Teacher Assistant/ Teacher in Behavior/Teacher

Central Queensland University
Tracey Andrews