Tracey-Ann Chester
Windsor,Australia
Summary
Multi-talented pharmacy support professional ready to take on tasks. Excels in customer service and product knowledge. Excellent organizational and prioritization strengths. Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Senior Pharmacy Assistant
Red Hill Day & Night Pharmacy
02.2023 - 07.2023
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Kept pharmacy counter and related areas clean, neat and organized.
- Received incoming supplies and stocked in correct locations.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Dispensing scripts to clients
- Ordering through Sales Representatives.
- Assisted pharmacy staff with preparing medications and filling orders.
- Merchandised over-the-counter goods and rotated stock.
Pharmacy Assistant
Priceline Macarthur
06.2018 - 10.2019
- Pharmacy Assistant Placement
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Kept pharmacy counter and related areas clean, neat and organized.
- Received incoming supplies and stocked in correct locations.
- Merchandised over-the-counter goods and rotated stock.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Assisted customers in selecting over-the-counter medications and health care products.
- Processed payments for prescriptions and accurately completed cash and credit card transactions.
- Verified patient information to correctly dispense medications.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Education Consultant (TESOL)
Abie International English
09.2017 - 04.2018
- TESOL English Teacher
- Communicated with broad range of stakeholders.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Developed innovative lesson plans to engage students in English language learning.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
English Teacher (TESOL)
Meten English
11.2016 - 09.2017
- TESOL English Teacher
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Prepared comprehensive English curriculum for multiple classes.
- Supported student skill development in alignment with personal and academic goals.
Vitamin/Supplement Consultant
Vitamin Town
03.2016 - 11.2016
- Vitamin/Supplement Consultant
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Evaluated customer needs and feedback to drive product and service improvements.
- Recommendations for customer depending on their requirements
- Sales/Customer service
Case Manager
TSA Telco Group
09.2015 - 12.2015
- Telstra Sales Case Manager
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Attended telephone skills and program information training sessions to boost aptitude.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Naturopath/Herbal Consulter
Terry White Pharmacy
08.2013 - 01.2014
- Naturopath/Herbal Consultant
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Aromatherapy and Skincare Consultant
Perfect Potion
12.2012 - 08.2013
- Aromatherapy and Skincare Consultant
- Met sales goals by building customer relations and recruiting new customers, increasing likelihood of repeat business.
- Delivered unprecedented service to clients through personalized consultations, making experience unique for each client.
- Demonstrated product application on clients using testers and samplings.
- Examined merchandise and took inventory to identify items to be reordered and replenished.
- Analyzed skin condition and made appropriate product recommendations.
- Recommended retail products for at-home use.
English Teacher (TESOL)
Le Beaumont Education
11.2011 - 12.2012
- TESOL English Teacher
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Prepared comprehensive English curriculum for multiple classes.
- Produced engaging lesson plans and activities to help students master learning objectives.
Events Coordinator
Swire Travel
06.2010 - 11.2011
- Events Coordinator
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
Education
Adv Diploma Western Herbal Medicine -
AIAS
Certificate II - Community Pharmacy
The Pharmacy Guild of Australia
01.2023
Diploma of Tesol -
Milton Tesol Group
01.2016
A Level Chinese (Mandarin) -
Wide Bay
01.2010
Cert II Hospitality -
TAFE Wide Bay
01.2010
Skills
- Mandarin Chinese
- Cantonese Chinese
- Project Management
- Teaching/Training
- Pharmacy dispensing
- Pharmacy ordering
- Supplement/Health Food knowledge
- Point of sale displays
- Ordering through Sales Reps
- Teaching/training
- Pharmacy operations
- Customer service
- Problem-solving abilities
- Order processing
Personal Information
Title: Pharmacy Assistant
References
Regina Domingo, Priceline Macarthur Pharmacist in Charge, 3221 2333, pm.macarthur@theinfinitygroup.net.au
Timeline
Senior Pharmacy Assistant
Red Hill Day & Night Pharmacy
02.2023 - 07.2023
Pharmacy Assistant
Priceline Macarthur
06.2018 - 10.2019
Education Consultant (TESOL)
Abie International English
09.2017 - 04.2018
English Teacher (TESOL)
Meten English
11.2016 - 09.2017
Vitamin/Supplement Consultant
Vitamin Town
03.2016 - 11.2016
Case Manager
TSA Telco Group
09.2015 - 12.2015
Naturopath/Herbal Consulter
Terry White Pharmacy
08.2013 - 01.2014
Aromatherapy and Skincare Consultant
Perfect Potion
12.2012 - 08.2013
English Teacher (TESOL)
Le Beaumont Education
11.2011 - 12.2012
Events Coordinator
Swire Travel
06.2010 - 11.2011
Adv Diploma Western Herbal Medicine -
AIAS
Certificate II - Community Pharmacy
The Pharmacy Guild of Australia
Diploma of Tesol -
Milton Tesol Group
A Level Chinese (Mandarin) -
Wide Bay
Cert II Hospitality -
TAFE Wide Bay
Similar Profiles
ROSEENA ROSE ANTONYROSEENA ROSE ANTONY
Pharmacist at Amcal Max Day & Night PharmacyPharmacist at Amcal Max Day & Night Pharmacy
Joshua JohnsonJoshua Johnson
Pharmacy Assistant at Albion ScriptRITE Day & Night PharmacyPharmacy Assistant at Albion ScriptRITE Day & Night Pharmacy
Minh Anh NguyenMinh Anh Nguyen
Pharmacy Assistant at Amcal Max Day & Night PharmacyPharmacy Assistant at Amcal Max Day & Night Pharmacy