Tracey-Anne CLARK

• Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
• Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
• Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
• Communicated with patients, ensuring that medical information was kept private.
• Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
• Managed daily practice operations to optimise appointment scheduling, patient records management and billing functions.
• Ordered all office supplies, medical supplies and medications, and kept check on inventory levels.
• Provided supervision and management to team of 10 support personnel.
• Consulted with healthcare professionals on business decisions.
• Trained newly hired team members on office procedures and computer system.
• Recruited, hired and trained all administration staff, providing direct supervision.
• Supervised team of 10 office personnel.

Initially employed in the Department of Paediatric Haematology/Oncology. Duties included typing of patient letters, maintaining departmental files etc.

Subsequently employed in the Brain Injury Rehabilitation Department. Duties included typing of patient letters, maintaining departmental files, maintaining appointment system which included liaising with families, maintaining database, providing administrative support to staff specialists.