Tracey Armstrong
Summary
I had been working in the Personal care worker for the last 18 months part time and have recently started doing this roll full time. I have completed my Certificate 3 in Independent support and I'm looking at starting Certificate 4 in Disability.
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.
Overview
19
19
years of professional experience
Work History
Personal Support Worker
Belinda Allen
11.2021 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted with daily living activities, running errands and household chores.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Documented vitals, behaviours and medications in client medical records.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
Customer Service
Bunnings
09.2013 - 09.2022
- Landscape
- Goods Inwards
- Homewares
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Homeshop Manager, Deli Assistant Manager, Perishable ManagerNightfill
Woolworth's
01.2004 - 11.2012
- Manager
- Refit Team
- Grocery Assistant
Skills
- Customer Service
- Interpersonal Skills
- Problem Solving Skills
- Technology Skills
- OH&S
- Patient Care
- Interdisciplinary Care
- Household Organization
- Household Chores
- Clinical Documentation
- Client Requirements
- Assisting with Daily Living
- Privacy and Confidentiality
- Personal Care Support
- Client Records Management
- Meal Planning and Preparation
- Safety Behaviours
Additional Information
- 2
Timeline
Personal Support Worker
Belinda Allen
11.2021 - Current
Customer Service
Bunnings
09.2013 - 09.2022
Homeshop Manager, Deli Assistant Manager, Perishable ManagerNightfill
Woolworth's
01.2004 - 11.2012
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<ul><li>I done my personal support worker placement in long term. There I maintained a good communication with my clients and my observation skills makes me unique in my job. I gain an experience in working with the old people, dementia patients, and palliative care patient.</li><li>It is really one the best time where I learned to correct my mistakes and, I updated my knowledge in many ways. I worked in a team where we get enough training from the experienced Senior Personal Support Workers.</li><li>Participated in team meetings to discuss patient status and plan for future care needs.</li><li>Encouraged client independence through teaching self-care activities such as eating, grooming and mobility exercises.</li><li>Personal support worker (student placement)</li></ul> at King nursing home LTD<ul><li>I done my personal support worker placement in long term. There I maintained a good communication with my clients and my observation skills makes me unique in my job. I gain an experience in working with the old people, dementia patients, and palliative care patient.</li><li>It is really one the best time where I learned to correct my mistakes and, I updated my knowledge in many ways. I worked in a team where we get enough training from the experienced Senior Personal Support Workers.</li><li>Participated in team meetings to discuss patient status and plan for future care needs.</li><li>Encouraged client independence through teaching self-care activities such as eating, grooming and mobility exercises.</li><li>Personal support worker (student placement)</li></ul> at King nursing home LTD
Jennifer Jennifer null
Personal Support Worker (Healthcare Support Worker) at Midland Partnership University Foundation Trust NHSPersonal Support Worker (Healthcare Support Worker) at Midland Partnership University Foundation Trust NHS