Tracey Boulton

Provided comprehensive administrative support to clinical teams within the hospital setting as well as offsite home visit assessments, including tasks like processing new incoming referrals on the My Aged Care Government website portal, patient registration, data entry appointment scheduling, managing medical records, handling all incoming calls on busy switch recently trained on new Webex telephone system

• Managed incoming correspondence effectively by sorting mail, monitoring generic email inboxes directing calls, and responding promptly to emails from clients and healthcare professionals
• Increased patient and family satisfaction through timely responses to inquiries and effective communication
• Maintained strict confidentiality in handling sensitive company information and documents, ensuring secure storage and disposal procedures
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to the ACAS team

• Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Reconciled cash drawer and resolved discrepancies.
• Educated customers on use of banking website and mobile apps.
• Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
• Collaborated with team members to ensure smooth operations and high-quality service.
• Maintained friendly and professional customer interactions.
• Assisted customers with banking needs and inquiries.
• Referred customers to other banking departments for specialized services