Tracey Chinner
Clapham,SA
Summary
Compassionate and driven with a strong background in providing assistance to individuals in need. Possess strong problem-solving and interpersonal skills and am committed to providing exceptional customer service. Remain calm under pressure and respond quickly and effectively to emergency situations. Organised, dependable, adaptable and able to work as part of a team or independently as required.
Overview
29
29
years of professional experience
Work History
Sole Trader Community Support Worker - NDIS
Self Employed Services
08.2022 - Current
- Supported 3 clients in developing goals and social skills, improving individual wellness and productivity.
- Assisted in implementation of community support services in alignment with needs.
- Aided in identification of individuals in need of social services to provide benefits and resources.
- Maintained professional and productive working relationships with community leaders and organizations to promote teamwork and boost rapport.
- Facilitated referrals to community resources and services to meet needs of individuals and families.
- Provided emotional support to clients and assisted in developing long-term recovery plans and goals.
- Advocated for clients for comprehensive service delivery and linkage to hospital, mental health supports and community agencies.
- Coordinated with different service providers to meet clients' individual needs.
- Managed cases of clients receiving social or community service support.
- Assisted clients with obtaining housing, employment and support resources.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Tracked service activities and outcomes against outlined plans and goals.
- Took active role in clients planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
- Assisted with rostering to provide required support for clients
Community Support Worker - Aged & NDIS Clients
Alliance Community
10.2021 - 03.2022
- Performed daily personal care tasks, meal preparation, providing social/companionship support, transport services, home help & domestic support, grocery shopping, respite support for over 20 aged and NDIS clients
- Kept case files updated, accurate and aligned with requirements
- Supported clients in developing goals and social skills, improving individual wellness and productivity
Team Leader – Memory Support Unit
Life Care – Reynella Lodge
08.2019 - 09.2021
- Leading and supporting teams to provide best possible care to 18 residents by implementing strategies for behavioural management, personal care, medication administration, food service, general housekeeping, reporting/documentation, palliative care, Covid-19 training
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Built strong relationships with residents and their families through positive attitude and attentive response
- Promoted high standards through personal example to help each member understand expected behaviours and standards
Personal Care Worker
Life Care – Reynella Lodge
08.2018 - 08.2019
- Personal care of in excess of 25 residents, medication administration, food service, general housekeeping, reporting/documentation
- Remained alert to problems or health issues of residents and competently responded
- Recognised and reported abnormalities or changes in residents health status to Team Leader/RN
- Built strong relationships with residents to deliver emotional support and companionship
- Supported daily hygiene needs of residents by assisting with bathing, dressing, dental care and personal grooming
- Built and maintained rapport with residents and family members to facilitate trusting caregiver relationship
Administration Officer
Stark Plumbing & Suburban Maintenance
04.1995 - 04.2017
- Performed exceptional customer service including single point of contact to clients, receive client work orders via fax, phone or email, accurately processing client orders through system, manage and respond to all client phone call/email enquiries in timely manner, preparing wages of 3 staff and in excess of 25 sub-contractors, processing accounts payable and receivable, deal with client and tenant enquiries, communicate with field staff, trade supervisors, team leaders, tenants and clients, organise plumbing and maintenance schedules to meet client's service, coordinate office with regards to taking deliveries, processing and checking invoices, stationery ordering, general office requirements, staff training
Education
High School Diploma -
Daws Road High School
Pasadena, SA11.1981
Skills
- Able to work well within a team, manage a team or independently
- Positive "can do" attitude
- Building positive relationships
- Individual Support
- Medication Administration
- Scheduling Medical Appointments
- Supporting Daily Living Needs
- Compassionate Patient Care
- Residential Support
- Emotional Support
- Health and Wellbeing
Driver License
Class C
Studies And Certificates
- Cert III in Individual Support – Ageing
- Provide First Aid & CPR certificate
- Manual Handling
- Medication Administration
- Best Practice in Dementia Care Learning Programme Certificate
- Covid 19 Training
- National Criminal History Check Certificate
- Drivers Licence – Class C
- NDIS Worker Clearance
- Working with Children Clearance
- Currently studying End of Life Doula certificate
References
- Rachel Arnold, Owner, Latitude Support Coordination, 0424 198 015, rachel.latitude@gmail.com
- Danielle Rossetti, Owner, Freedom Therapy Mobile Counselling Service, 0449 704 779, danielle@freedom-therapy.com.au
- David Stark, Former Director, Stark Plumbing & Suburban Maintenance Pty Ltd, 0428 820 027
Timeline
Sole Trader Community Support Worker - NDIS
Self Employed Services
08.2022 - Current
Community Support Worker - Aged & NDIS Clients
Alliance Community
10.2021 - 03.2022
Team Leader – Memory Support Unit
Life Care – Reynella Lodge
08.2019 - 09.2021
Personal Care Worker
Life Care – Reynella Lodge
08.2018 - 08.2019
Administration Officer
Stark Plumbing & Suburban Maintenance
04.1995 - 04.2017
High School Diploma -
Daws Road High School
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