Tracey Collett
Brisbane,QLD
Summary
Detail-oriented and highly-skilled in settling confrontation using an empathetic yet firm approach.
Maintains composure while working in stressful environments.
Personable administrative professional dedicated to cultivating positive client, staff and management connections.
Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution.
Diligent and detail-oriented with proven history in successful team management.
Professionally coordinate files, correspondence and resources to boost productivity and facilitate operations.
Overview
6
6
years of professional experience
Work History
Senior Talent Acquisition Officer
Ingham's Enterprises
Brisbane, QLD
05.2023 - Current
- Conducted full-cycle recruitment processes for senior-level positions, including sourcing, interviewing and onboarding.
- Developed and implemented innovative recruiting strategies to identify qualified talent.
- Managed job postings on various websites and social media platforms.
- Identified potential candidates through networking, cold calling, referrals, online databases and other sources.
- Created detailed job descriptions for each position and updated them as needed.
- Conducted phone screens with potential candidates to assess their qualifications for open roles.
- Organized in-person interviews with the hiring team members to evaluate applicants' skillsets.
- Maintained accurate records of all recruitment activities in applicant tracking systems.
- Collaborated with hiring managers to understand their business needs and determine suitable roles for new hires.
- Consulted with department heads on ways of improving recruitment techniques.
- Utilized creative sourcing strategies and recruitment branding to identify, engage and attract top talent.
- Reviewed referral candidates and contacted qualified individuals to request applications.
- Analyzed employment-related data and prepared reports.
Recruitment Consultant
Affinity Nursing Recruitment
Brisbane, QLD
10.2022 - 05.2023
- Reviewed referral candidates and contacted qualified individuals to request applications.
- Scheduled and conducted new employee on-boarding.
- Gathered and analyzed information on recruitment challenges or procedures.
- Evaluated recruitment or selection criteria for conformance to professional standards or recommended revisions.
- Oversaw necessary onboarding activities, addressing questions to speed up process.
- Assisted with pre-screening interviews and presenting candidate recommendations to management.
- Maintained applicant profiles and information in applicant tracking system.
- Created orientation checklist and reviewed with new hires.
- Communicated with applicants to maintain engagement during recruiting.
- Reviewed and updated new client onboarding workflows to drive improvements.
- Generated and updated intranet information and resources for teams.
- Sourced, qualified and conducted screening interviews with job candidates.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Informed job applicants of duties and responsibilities, compensation and benefits.
- Reviewed employment applications and job orders to match applicants with job requirements.
- Contacted job applicants to inform of application status.
Commercial Collections Officer
Finance One
Townsville / Brisbane, QLD
06.2021 - 10.2022
- Building client relations
- Managing client financial accounts
- Customer service and account management
- Opening and closing accounts for clients
- Money handling – taking payments over the phone and assisting in external payment methods
- Updating and gaining regular accurate customer information
- Repetitive administrative maintenance of client accounts
- Monitoring client account management
- Regular training to meet new procedures and policies
- Achieving KPI’s every week for individual and department statistics
- Achieving KPI targets for sales quarters
- Client arrears collection processes
- Customer conflict resolution
- Implementation of office wide award system for staff recognition
- Compilation of information of nominees for validation of nominations
- Effective and efficient communication within departments for client accounts
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Reached out to customer to pursue payments, remind of obligations and discuss default procedures.
- Met demands of busy collections group by performing high volume of daily calls.
- Reviewed accounts to determine payment plan compliance.
- Handled inbound phone calls and answered customer inquiries.
- Investigated and solved problems with payments, account updates and other concerns.
- Verified, documented and updated customer account information.
- Negotiated payment plans and arrangements.
- Overcame objections by applying advanced training and persuasion techniques.
- Operated within parameters outlined by Fair Debt Collection Practice Act to pursue payments.
- Mentored new members on scripts, strategies and company information to maximize performance.
- Established solid record of maintaining consistent performance and quality levels.
- Oversaw settlement, discharge and sale of repossessed items and buildings.
- Handled repossession and foreclosure processes when warranted.
Storage Consultant
National Storage
Townsville, QLD
12.2019 - 06.2021
- Opening and closing accounts for clients
- Setting up the required system processes for clients
- Money handling – taking payments over the phone and in person
- Negotiation of contract terms and pricing
- Achieving KPI’s every week for center statistics
- Achieving KPI targets for sales quarters
- Leading by example in customer relations
- Contacting potential and existing enquiries and converting them to customers
- Effective communication both verbal and written regarding client accounts and customer needs
- Led and managed projects to support logistics efforts and plans.
- Consistently met company and department objectives within budget and time constraints.
- Utilized ordering, tracking and billing systems and associated processes.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing storage needs.
- Established lasting relationships with clientele through effective issue resolution and negotiation, boosting business opportunities.
- Established strategies to address changing market environments and Internet technology.
Store Manager
Zarraffa’s Coffee
Townsville, QLD
06.2018 - 11.2019
- Opening a store and setting up the required suppliers
- Invoices
- Rosters
- Timesheets and Pay slips
- Staff training
- Achieving KPI’s every week
- Achieving KPI targets for sales quarters
- Leading my staff members by example in hospitality excellence
- Ordering marketing and merchandise material for the store
- Mentoring new staff to achieve personal and professional excellence
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Monitored employee performance and identified performance gaps for corrective action.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Trained and mentored associates to teach daily tasks and procedures.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Previous Work Experience Available Upon Request
.
Education
High School Diploma -
Clonard College
Geelong11.2012
Skills
- Performance improvement techniques
- Strong sense of ethics
- In-Person and Telephone Interviewing
- Recruitment Management
- New Hire Onboarding
- Administration and Management
- Relationship Building
- Documentation and Recordkeeping
- Employee and Applicant Assessment
- Excellent time management
- Strong analytical and deduction reasoning
- Proficient in Microsoft Office Suite
- Highly organized with the ability to prioritize time sensitive tasks
- Quality client service
- Quick learner
- Thrives off new challenges
- Excels at working independently and within teams
- Professional and effective communication
- Debt repayment negotiation
- Problem identification
- Customer relationship management
- Conflict resolution
- Risk management
References
Jessica Aliva
National Talent Acquisition Lead
Ingham's Enterprises
Ph:0405 661 723
Email: lockwoodjessica08@gmail.com
Zoey Mitchell
Recruitment Manager
Affinity Nursing Recruitment
Ph: 0434 362 442
Email: zmitchell@affinitynursing.com.au
Sandra Ison:
HR Manager
Finance One
Ph: 0428907209
Email: hr@financeone.com.au
Stephen Waterhouse:
Previous Assistant manager
Zarraffa’s Coffee
Ph: 0431585968
Email: stephen.waterhouse1992@gmail.com
Timeline
Senior Talent Acquisition Officer
Ingham's Enterprises
05.2023 - Current
Recruitment Consultant
Affinity Nursing Recruitment
10.2022 - 05.2023
Commercial Collections Officer
Finance One
06.2021 - 10.2022
Storage Consultant
National Storage
12.2019 - 06.2021
Store Manager
Zarraffa’s Coffee
06.2018 - 11.2019
Previous Work Experience Available Upon Request
.
High School Diploma -
Clonard College