Tracey Cremen
Kareela
Summary
Dedicated professional with a strong background in customer service and small business operations. Known for building lasting client relationships and ensuring attention to detail in financial processes.
Reliable and organized with with years of experience across banking, transport services, training and small business management.
Experienced in a broad range of Remedial Massage techniques, energy balance through kinesiology, reception duties, client service, database management, document preparation and financial administration. Known for maintaining a professional manner, strong attention to detail and the ability to manage responsibilities efficiently.
Overview
2027
2027
years of professional experience
Work History
Owner/Sole Trader
Tracey Cremen Holistic Healing - Remedial Massage & Kinesiology
Kirrawee, NSW
2012 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and ta.
- Consulted with clients to assess needs and propose optimal solutions.
- Greeting clients and maintaining a professional front desk environment
- Managing phone enquires, appointment bookings and cancellations
- Maintaining client records through CRM systems including Cliniko and Zanda
- Processing EFTPOS payments and reconciling daily transactions
- Coordinating appointment schedules and managing client communications
- Collaborating with peers for best client outcome to wellness
Training Coordinator
Sydney Ferries Corporation
Sydney, NSW
2005 - 2009
- Developed and implemented training programs for new employees, enhancing onboarding experience.
- Maintained accurate records of training completion and compliance with safety regulations.
- Provided ongoing support to trainers, ensuring consistency in delivery of instructional materials.
- Developed engaging instructional materials, including presentations, handouts, and interactive activities.
- Communicating training requirements across operational teams
Cashier / General Purpose Hand
Sydney Ferries Corporation
Sydney, NSW
1994 - 2005
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, balancing at end of shifts.
- Assisted customers with inquiries, providing excellent service and support.
- Collaborated with team members to ensure smooth operation during peak hours.
- Implemented best practices for cash handling and customer service protocols.
- Worked flexible schedule and extra shifts to meet business needs.
- General Deck hand duties on board vessels working as a team
Revenue Clerk Grade 4
Sydney Ferries Corporation
Sydney, NSW
2002 - 2003
- Processed revenue transactions accurately using point-of-sale systems, reconciling daily floats for revenue staff
- Entering financial data into the TORAS system
- Preparing staff rosters and supporting cashier operations
- Processing banking and maintaining financial records
- Provided training support to new staff on ticketing systems and procedures.
Bank Teller /Banking Customer Service Representative
Commonwealth Bank
Glebe, NSW
1989 - 1994
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Assisted customers with account inquiries, fostering positive relationships and enhancing customer satisfaction.
- Managed cash drawer operations, maintaining accuracy in balancing at end of shifts.
- Collaborated with team members to streamline branch operations and improve service delivery.
Education
Some College (No Degree) - Current First Aid Certificate
AFS Training
Miranda, NSWDiploma - Applied Physiology Kinesiology
IIAP Kinesiology
Sydney, NSW2023
Diploma - Remedial Massage
Premier College
Caringbah, NSW2010
Skills
- Professional customer service
- Small business operations
- Telephone enquiries and message management
- Reception and front desk support
- Diary management and appointment scheduling
- Database and CRM administration
- Document preparation and record management
- Mail handling and office organization
- EFTPOS processing and payment reconciliation
- Confidential information handling
- Clear communication and teamwork
Timeline
Owner/Sole Trader
Tracey Cremen Holistic Healing - Remedial Massage & Kinesiology
2012 - Current
Training Coordinator
Sydney Ferries Corporation
2005 - 2009
Cashier / General Purpose Hand
Sydney Ferries Corporation
1994 - 2005
Revenue Clerk Grade 4
Sydney Ferries Corporation
2002 - 2003
Bank Teller /Banking Customer Service Representative
Commonwealth Bank
1989 - 1994
Some College (No Degree) - Current First Aid Certificate
AFS Training
Diploma - Applied Physiology Kinesiology
IIAP Kinesiology
Diploma - Remedial Massage
Premier College