Tracey Cropp
Hervey Bay,QLD
Summary
At Queensland Health, I spearheaded initiatives that enhanced patient satisfaction and staff retention, demonstrating exceptional clinical leadership and compassionate care. My adeptness in healthcare regulations and interdisciplinary collaboration led to significant improvements in care quality and efficiency. Achievements include reducing hospital-acquired infections and fostering a supportive team environment, underscoring my commitment to excellence in nursing management. Knowledgeable Nurse Manager with excellent conflict resolution and problem-solving abilities demonstrated across 24-year career history. Keeps units running at peak efficiency, quality and performance. Excellent communication and coordination skills. Dedicated nursing leader with excellent unit management skills. Proficient in quality, cost and care standards focused on maximizing resources and patient satisfaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Nurse Unit Manager
Queensland Health
06.2000 - Current
- Facilitated smooth transitions between shifts, ensuring seamless continuity of care for all patients within the 68 bed facility.
- Streamlined nurse scheduling, ensuring adequate coverage for all shifts while minimizing overtime costs.
- Established and continuously optimized unit schedules and individual work assignments with the 28 FTE in Rehab.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Developed effective care plans tailored to individual patient needs, resulting in improved health outcomes.
- Raised staff retention rates by fostering a positive work culture focused on professional growth and development. eg 35% sick leave to 2.25 % in a 40 bed medical ward
- Conducted regular performance evaluations for nursing staff members, providing constructive feedback and identifying opportunities for improvement.
- Increased patient safety by conducting regular risk assessments and implementing necessary interventions.
- Established a strong rapport with patients and their families, addressing concerns and providing valuable support throughout the treatment process.
- Collaborated with administrators to evaluate nursing policies and procedures for potential improvements regularly.
- Optimized staff performance through comprehensive training and development programs.
- Implemented infection control measures, reducing hospital-acquired infections among patients under the unit''s care.
- Reduced medication errors with thorough medication administration education and adherence to best practices.
- Managed budgetary concerns within the nursing unit, carefully allocating resources and controlling costs.
- Actively sought out opportunities for continuing education within the field of nursing management, staying up-to-date on current trends and best practices.
- Oversaw recruitment efforts within the nursing unit, selecting highly skilled candidates who would contribute positively to the team dynamic.
- Contributed to hospital-wide accreditation efforts, maintaining compliance with industry standards for nursing practice.
- Improved patient satisfaction by implementing efficient nursing unit processes and protocols.
- Promoted interdisciplinary communication through regular meetings with physicians, therapists, and other healthcare professionals.
- Enhanced the quality of care provided to patients by creating a supportive and collaborative team environment.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Evaluated patient histories, complaints, and current symptoms.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Educated family members and caregivers on patient care instructions.
- Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
- Managed budgets and controlled costs, achieving financial targets without compromising patient care quality.
- Improved patient satisfaction scores by fostering a team-oriented environment among nursing staff.
Education
Bachelor of Science - Nursing
University Of Western Sydney
Richmond, NSW11-2017
No Degree - Dipolma of Nursing
University Of Western Sydney
Richmond, NSW11-2016
Business Degree - Health Management
University Of Western Sydney
Richmond, NSW11-2016
Skills
- Clinical Leadership
- Quality Improvement
- Healthcare regulations
- Staff Development
- Department management
- Patient Care
- Patient education and advocacy
- Strong Clinical Judgment
- Case Review
- Staff assignments
- Multitasking and Organization
- Staff Coaching and Mentoring
- Critical Thinking
- Staff Leadership
- Workload Management
- Task Delegation
- Staff Supervision
- Quality Assurance
- Conflict Management
- Performance Improvement
- Budget Planning
- Discharge Planning
- Quality controls
- Clinical Supervision
- Hiring and Terminations
Accomplishments
2005 - re build for the Nursing home Yaralla Place. Consisted if Community, Family and patient information sessions.
Regularly meeting with Staff on the layout of the units and duties list. Meeting with the relevant unions to support. Change Management process
2007- Lead the Project of transferring 96 patients and their personal belongings to the new facility.
Work side by side with staff to ensure work practices benefited the patients care.
2013- opening Rehab unit Maryborough Hosptial . Design, layout and staffing levels.
2015 - Design and up grading of other units in MAryborough
2016 - Current. Support and guide new NUM to the role. Mentor new NUMs in Hervey Bay Hosptial. Point of contact for assisting Managers to Manage staff. I am a great lead in succession planning.
Timeline
Nurse Unit Manager
Queensland Health
06.2000 - Current
Bachelor of Science - Nursing
University Of Western Sydney
No Degree - Dipolma of Nursing
University Of Western Sydney
Business Degree - Health Management
University Of Western Sydney
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