Tracey Crowther
Winmalee
Summary
Versatile admin assistant with excellent organizational skills and extensive knowledge of office policies and procedures. Strong communication skills and strategic planning abilities. Accomplished administrative assistant with experience working with the Combat Sports Authority.
Overview
20
20
years of professional experience
Work History
Regulation Unit Combat Sports (Acting Regulatory Officer)
Office Of Sport
01.2024 - Current
- This includes design, implementation, evaluation, risk assessment and staff training of system functions
- Project management of combat sports contests/events
- This includes assessing applications and issuing permits, appointing officials and inspectors, assisting participants to get registered, liaising with amateur sports organisations for sanctioning, and supporting NSW Police to perform risk assessments of contests Approving applications for registration in line with the requirements of the Combat Sport Act 2013 and Combat Sports Regulation 2014 Establishing partnerships with external stakeholders such as approved amateur bodies, promoters, medical practitioners, venues and Police to successfully implement business processes and projects
- Appointing combat sports inspectors and officials to contests
- Developing industry relationships with interstate combat sport’s governing/regulator organisations Implementing staff training and evaluation
- Allocating and monitoring the completion of project tasks and day to day activities by staff
- Registration project management including the suspensions and refusal of registrations
- Assisting with compliance and enforcement activities such as reporting, assisting with investigations and preparation of Show Cause hearings
- Reviewing and improving business processes
- Document creation: Combat Sports Authority briefing notes, training manuals, project initiation documentation, business requirements, user acceptance testing guide, meeting agendas, factsheets and contest documentation
- Complete out-hours on-call officer duties.
- Enhanced regulatory compliance by developing and implementing effective policies and procedures.
- Developed strong working relationships with regulators, enhancing trust and cooperation in addressing compliance matters.
- Analyzed new legislation, identifying key impacts on organizational practices and taking necessary steps to ensure compliance.
Regulation Unit Combat Sports (Acting Project Officer)
Office Of Sport
02.2021 - 12.2023
- Conduct a range of regulatory and administrative activities including processing of industry registrations as well as the granting of combat sport contest permit in accordance with the Combat Sports Act 2013; Communicate with and provide information to internal and external stakeholders and other government agencies on Combat Sports legislation; Provide project and other operational support to the Regulation Unit Manager as well as assist combat sport unit team members with queries; Collect, collate and analyse combat sports industry data and information to identify emerging issues; Prepare and collate combat sports contest paperwork; Assist in the preparation of reports and briefs in response to divisional, departmental and Director-General requests
- Liaised with Program & Regulation Unit members to analyse issues and implement procedures to ensure completion of business objectives
- Kept senior management well-informed by preparing and presenting project status reports.
- Developed and deepened relationships with key stakeholders.
Regulation Unit Combat Sports (Acting Regulatory Officer)
10.2020 - 01.2021
- This includes design, implementation, evaluation, risk assessment and staff training of system functions
- Project management of combat sports contests/events
- This includes assessing applications and issuing permits, appointing officials and inspectors, assisting participants to get registered, liaising with amateur sports organisations for sanctioning, and supporting NSW Police to perform risk assessments of contests Approving applications for registration in line with the requirements of the Combat Sport Act 2013 and Combat Sports Regulation 2014 Establishing partnerships with external stakeholders such as approved amateur bodies, promoters, medical practitioners, venues and Police to successfully implement business processes and projects
- Appointing combat sports inspectors and officials to contests
- Developing industry relationships with interstate combat sport’s governing/regulator organisations Implementing staff training and evaluation
- Allocating and monitoring the completion of project tasks and day to day activities by staff
- Registration project management including the suspensions and refusal of registrations
- Assisting with compliance and enforcement activities such as reporting, assisting with investigations and preparation of Show Cause hearings
- Reviewing and improving business processes
- Document creation: Combat Sports Authority briefing notes, training manuals, project initiation documentation, business requirements, user acceptance testing guide, meeting agendas, factsheets and contest documentation
- Complete out-hours on-call officer duties.
Regulation Unit Combat Sports Administrative Support Office
Office Of Sport
08.2018 - Current
- Assessment applications for registration in line with the requirements of the Combat Sport Act 2013 and Combat Sports Regulation 2014 Assessment of Combat Sports Permit Applications
- This included assessing permit applications, liaising with sport organizations for sanctioning, community with venues and NSW Police and preparing permit documentation for senior management approval
- Providing project management assistance to industry projects Assisting with industry education and information sessions
- Conducting industry research programs and statistical analysis Processing staff timesheets and travel forms Managing enquires from internal and external stakeholders
- Reviewing and archiving medical reports, permit applications, timesheets, compliance report and entering medical suspensions into Ringside database
- Safeguarded confidential information by maintaining organized filing systems for both physical and digital records.
- Contributed to a positive work environment by offering friendly assistance to colleagues when needed, promoting teamwork within the office setting.
- Prepared professional presentations for executive-level meetings using advanced PowerPoint skills.
- Managed high-volume phone lines, directing calls to appropriate personnel and ensuring prompt customer service.
- Contributed to overall company success by consistently demonstrating a strong work ethic and dedication to achieving organizational goals.
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
- Provided exceptional customer service by promptly addressing inquiries from clients, vendors, or internal staff members via phone or email correspondence.
ONE GOV PROJECT | OFFICE OF SPORT, REGULATION UNIT
Office Of Sport
07.2021 - 10.2021
- Creating system standard operating procedures, briefing papers, UAT reports and communication templates
- Extensive project review and evaluation through User Acceptance Testing
- Stakeholder engagement through workshops and project steering committee meetings
- Reviewing project costings and budget
- Allocation of project tasks to staff
- Submitting application for project funding
- Review and implementation of project communication strategy
- Provide project status to senior management and Combat Sports Authority
- Optimized resource allocation by closely monitoring project progress and adjusting team assignments as needed.
- Improved project efficiency by streamlining communication channels and implementing time-saving tools.
- Developed a comprehensive project tracking system to monitor progress, resulting in improved team productivity and deadline adherence.
Regulation Unit Combat sports Coordinator Motor Vehicle Sports
04.2021 - 07.2021
- Coordinated and manage Motor Vehicle single licence and annual licence application Managed stakeholders Engagements with the sanctioning Bodies Maintaining the licence renewals 2021- 2022 spreadsheet Inspect and approve licence paperwork and providing feedback to the stakeholder
Regulation Unit Combat Sports (Acting Regulatory Officer)
10.2020 - 01.2021
- This includes design, implementation, evaluation, risk assessment and staff training of system functions
- Project management of combat sports contests/events
- This includes assessing applications and issuing permits, appointing officials and inspectors, assisting participants to get registered, liaising with amateur sports organisations for sanctioning, and supporting NSW Police to perform risk assessments of contests Approving applications for registration in line with the requirements of the Combat Sport Act 2013 and Combat Sports Regulation 2014 Establishing partnerships with external stakeholders such as approved amateur bodies, promoters, medical practitioners, venues and Police to successfully implement business processes and projects
- Appointing combat sports inspectors and officials to contests
- Developing industry relationships with interstate combat sport’s governing/regulator organisations Implementing staff training and evaluation
- Allocating and monitoring the completion of project tasks and day to day activities by staff
- Registration project management including the suspensions and refusal of registrations
- Assisting with compliance and enforcement activities such as reporting, assisting with investigations and preparation of Show Cause hearings
- Reviewing and improving business processes
- Document creation: Combat Sports Authority briefing notes, training manuals, project initiation documentation, business requirements, user acceptance testing guide, meeting agendas, factsheets and contest documentation
- Complete out-hours on-call officer duties.
Regulation Unit Combat Sports (Acting Project Officer)
Office Of Sport
11.2019 - 01.2020
- Conduct a range of regulatory and administrative activities including processing of industry registrations as well as the granting of combat sport contest permit in accordance with the Combat Sports Act 2013; Communicate with and provide information to internal and external stakeholders and other government agencies on Combat Sports legislation; Provide project and other operational support to the Regulation Unit Manager as well as assist combat sport unit team members with queries; Collect, collate and analyse combat sports industry data and information to identify emerging issues; Prepare and collate combat sports contest paperwork; Assist in the preparation of reports and briefs in response to divisional, departmental and Director-General requests
- Liaised with Program & Regulation Unit members to analyse issues and implement procedures to ensure completion of business objectives
Business Service Officer
Office of Sport
07.2018 - 12.2018
- Mail – Distribute all incoming mail, prepare and collate all outgoing mail SmartPool – Ensure all fleet bookings are met within a timely manner CIMS – Date entry of the fleet run sheets to assist with the monthly charge back IPOS – Process all invoices as required, including preparing purchase orders for recent office fit out and maintaining up to date records for budgeting purposes TRIM – Maintaining existing TRIM records including the daily account balance sheets Procurement – Obtaining all quotes for office supplies and preparing necessary requisitions Organise meeting/conference rooms as requested, this includes setting up room and ensuring all IT and catering requests are met
Client Service Officer
Office of Sport
07.2015 - 08.2018
- Receive and respond to client enquiries and feedback by phone, email, fax, mail and in person; Provide accurate information to clients about Agency programs and services; Acknowledge, resolve and record client complaints and escalate any unresolved feedback appropriately; Process bookings and receipt payments for programs and services received via phone and online; Share information with all team members within the Agency; Provide ad-hoc administrative support across the Agencies; Maintain historical records in accordance with approved operating policy and procedure; Provide reception services to tenants and visitors to the offices.
KFC – Penrith Leagues Club
06.2004 - 11.2012
- Promoted to Management Team - Jan 2007 – Nov 2012 Team Member Jun 2004- 2006 Promoted to Management Team in Jan 2007, my responsibilities included banking, stock control, managing staff, front counter customer support
- Achieved exceptional success in training new staff in customer service Cash balance and banking at commencement and close of business each day Rostering staff Staff management Readily available for day, night and afternoon shifts.
- Administered and trained staff in Work Health Safety Completed WHS and Safety Audit reports as Safety Officer
- Followed up on any discrepancies or action required
- Oversaw maintenance and cleaning of store Dealt with customer complaints resulting in customer satisfaction Fostered a climate of collaboration and a cohesive work environment within my team
- As a Team Member my responsibilities included food preparation, customer service, fulfilling customer requests, cleaning front and back of store and cash handling
- Achieved exceptional success in customer service Cash handling Readily available for day, night and afternoon shifts
- Adhered to Work Health Safety
- Cleaned front and back of store, including amenities
- Dealt with customer complaints resulting in customer satisfaction Fostered a climate of collaboration and a cohesive work environment within my team.
Education
Cert III - Community Service - (Aged Care Work) Assistant in Nursing (AIN) -
Kingswood TAFE
01.2013
Skills
- Stakeholder management / engagement
- Excellent communication / interpersonal skills
- Customer focused
- Problem solving
- Strong work ethic
- Team mentoring / leadership skills
- Results driven
- Computer skills
- Adaptable
- Time management
References
- Alison Thomas, Regulatory Officer, Office of Sport, 0431 144 868
- Angus Henderson, Compliance & Enforcement Officer, Office of Sport, 0404 923 295
Timeline
Regulation Unit Combat Sports (Acting Regulatory Officer)
Office Of Sport
01.2024 - Current
ONE GOV PROJECT | OFFICE OF SPORT, REGULATION UNIT
Office Of Sport
07.2021 - 10.2021
Regulation Unit Combat sports Coordinator Motor Vehicle Sports
04.2021 - 07.2021
Regulation Unit Combat Sports (Acting Project Officer)
Office Of Sport
02.2021 - 12.2023
Regulation Unit Combat Sports (Acting Regulatory Officer)
10.2020 - 01.2021
Regulation Unit Combat Sports (Acting Regulatory Officer)
10.2020 - 01.2021
Regulation Unit Combat Sports (Acting Project Officer)
Office Of Sport
11.2019 - 01.2020
Regulation Unit Combat Sports Administrative Support Office
Office Of Sport
08.2018 - Current
Business Service Officer
Office of Sport
07.2018 - 12.2018
Client Service Officer
Office of Sport
07.2015 - 08.2018
KFC – Penrith Leagues Club
06.2004 - 11.2012
Cert III - Community Service - (Aged Care Work) Assistant in Nursing (AIN) -
Kingswood TAFE
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