TRACEY DAVEY
HELENSVALE,QLD
Summary
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimising processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Director
Services Australia
05.2024 - Current
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Cultivated a positive work environment that fostered employee engagement, improved attendance, and boosted overall team morale.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Leveraged networks and industry knowledge to strengthen internal and external relationships.
- Fostered culture of innovation, encouraging development of cutting-edge solutions.
- Spearheaded innovative approaches to change management practices
Senior Change Manager
Services Australia
01.2017 - 04.2024
- Developed strong relationships with key decision-makers, facilitating collaboration on high-impact projects across the agency
- Collaborated with stakeholders to assess risks, identify opportunities, and develop customised change management solutions.
- Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
- Identified impacted parties, business partners and resources required for planned changes.
- Conducted thorough change impact assessments to determine organisational readiness for change, ensuring successful implementation of change initiatives.
- Implemented change strategies by identifying areas for improvement and developing comprehensive plans.
- Evaluated the effectiveness of change initiatives, making adjustments as necessary to achieve desired outcomes.
- Leveraged data-driven insights post implementation to guide additional change activities to support change adoption.
- Compiled research data and gave professional presentations highlighting findings and recommendations
Manager Service Delivery
Services Australia
01.2005 - 12.2017
- Managed large service centres across the Gold Coast footprint
- Accomplished key performance metrics within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organised, and safe environment for employees and customers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved safety procedures to create safe working conditions for employees
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maximised performance by monitoring daily activities and mentoring team members.
Education
Diploma - Front Line Management
Services Australia
Services Australia
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Business Planning
- Program Management
- Relationship Building
- Change Management
- Performance Improvements
Accomplishments
- As a transformational leader, my focus is on setting teams up for success and identifying opportunities to continually improve staff and customer experiences. I am passionate about making a difference in people’s lives and supporting the agency’s vision. I champion this every day, using my expertise in organisational change, stakeholder engagement, innovation and strategic thought leadership.
Certification
Certified Prosci Change Management Practitioner
Timeline
Director
Services Australia
05.2024 - Current
Senior Change Manager
Services Australia
01.2017 - 04.2024
Manager Service Delivery
Services Australia
01.2005 - 12.2017
Diploma - Front Line Management
Services Australia
Services Australia
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