Tracey Denny
Clinical Administration officer/Medical Screener
Alexandra Hills,QLD
Summary
A seasoned Specimen Collector and Clinic Administration Officer, I leveraged my expertise in specimen handling and critical thinking to enhance patient care at QML Pathology. My proactive approach led to streamlined processes, improving efficiency and accuracy. Renowned for exceptional teamwork and confidentiality compliance, I've significantly contributed to advancing industry standards and patient satisfaction.
Overview
8
8
years of professional experience
Work History
Clinic Administraion Officer
Sonichealthplus
01.2023 - Current
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Mentored junior officers, providing guidance and support to foster professional development and career progression.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
Specimen Collector
QML Pathology
05.2016 - 01.2023
- Continually expanded knowledge base in regard to evolving industry trends as well as updates regarding specific medical conditions that could impact test results.
- Completed in-house testing procedures for quick results.
- Enhanced patient comfort during collection by maintaining a clean, organized, and calming environment.
- Reduced patient wait times with effective scheduling and streamlined specimen processing techniques.
- Assisted in the development of patient education materials, resulting in increased understanding and compliance with required testing protocols.
- Increased accuracy in specimen labeling and tracking through meticulous attention to detail and thorough documentation practices.
- Adhered to compliance standards for confidentiality, accuracy and safety.
- Improved specimen collection efficiency by implementing standardized procedures and guidelines for staff.
- Maximized patient satisfaction by providing clear explanations of collection procedures and addressing any concerns or questions.
- Ensured proper storage conditions for specimens, resulting in preserved integrity for accurate testing results.
- Facilitated a positive work atmosphere by consistently demonstrating strong teamwork skills and offering support to colleagues when needed.
- Upheld high standards for professionalism while interacting with patients, maintaining a respectful demeanor at all times regardless of challenging situations.
- Contributed to overall infection control efforts within the facility through strict adherence to sanitation protocols during specimen handling and disposal processes.
- Streamlined workflow through efficient organization of supplies and equipment needed for daily collections.
- Assisted in the training of new Specimen Collectors, fostering a team-oriented work environment focused on quality patient care.
- Maintained compliance with regulatory standards by staying current on industry best practices and adhering to established protocols.
- Safeguarded patient privacy and confidentiality by following HIPAA regulations throughout all aspects of the specimen collection process.
- Labeled and prepared specimens for shipment to laboratory facilities.
- Followed safety protocols while handling hazardous materials.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Kept abreast of current industry, scientific and regulatory developments and issues.
Education
Certificate III - Pathology
Mater
Brisbane, QLD05.2016
Skills
- Patient interaction
- Adaptable to change
- Answering questions
- Clinical Documentation
- Phlebotomy Techniques
- Confidentiality Compliance
- Specimen handling
- Phlebotomy expertise
- Biohazard Disposal
- Proper labeling
- Performing urinalysis
- Conducting saliva tests
- Nail Collection
- Sample Preservation
- Hair Collection
- Sputum Collection
- Managing forms
- Patient identification
- Performing oral swabs
- Stool Collection
- Skin Scraping Collection
- Blood collection
- Urine Collection
- Swab Collection
- Saliva Collection
- Supporting physician needs
- Biohazard protocols
- Semen collection
- Body Fluid Collection
- Workload prioritization
- Sample Preparation
- Centrifuge Operation
- Hazardous Material Handling
- Slide preparation
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Team Collaboration
- Active Listening
- Adaptability and Flexibility
- Self Motivation
- Professionalism
- Data Collection
- Continuous Improvement
- Written Communication
Quote
Nothing in life is to be feared. It is only to be understood.
Marie Curie
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteImportant To Me
Work-life balanceCompany CulturePersonal development programsHealthcare benefitsPaid sick leaveCareer advancementTimeline
Clinic Administraion Officer
Sonichealthplus
01.2023 - Current
Specimen Collector
QML Pathology
05.2016 - 01.2023
Certificate III - Pathology
Mater
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