Tracey Dunbar
Larrakeyah,Australia
Summary
Customer-oriented Supervisor with many years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in operational services industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success. Experienced in resolution of critical issues within time-sensitive and security environment classified within the Australian Defence Force.
Overview
26
26
years of professional experience
Work History
Estate Upkeep Supervisor & Hospitality & Catering
Ventia
Larrakeyah, NT
01.2021 - Current
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Assisted in creating budgets for departmental expenses including personnel costs.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Organized special events such as company picnics or holiday parties for employees.
- Created new strategies for improving customer service standards within the organization.
- Implemented cost-cutting measures without compromising quality of services offered.
- Analyzed financial data related to departmental budgeting activities on a regular basis.
- Collaborated with other departments to coordinate workflow processes between teams.
- Participated in conferences related to industry trends or organizational developments.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Provided ongoing training to address staff needs.
- Coordinated employee schedules according to shift changes and availability.
- Established and enforced clear goals to keep employees working collaboratively.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Maintained positive working relationship with fellow staff and management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Monitored operations and reviewed records and metrics to understand company performance.
- Assessed company operations for compliance with safety standards.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Worked closely with human resources to support employee management and organizational planning.
- Organized client meetings to provide project updates.
Senior Member Service Officer
Australian Military Bank
02.2008 - 03.2013
- Handling large amounts of cash & cheques
- Working unsupervised
- Processing and recommending personal loans, credit cards and mortgages
- Complying with current Anti Money laundering and Anti Terrorism Laws and procedures
- Opening Accounts - which involves verifying members and following Privacy laws & Procedures
- Prepared detailed reports outlining progress made towards achieving departmental goals.
- Tracked daily transactions for accuracy and completeness in accordance with established policies and procedures.
- Provided training to junior staff members on how to use banking software systems.
- Assisted with the development of new marketing campaigns to promote products and services offered by the bank.
- Maintained up-to-date knowledge of relevant banking regulations and procedures.
- Selling General Insurance, Mortgage & Loan Insurance- I was the “Outer Sydney Insurance Specialist” understudy and am Tier 2 qualified
- (when the specialist was on holidays or unavailable, I would fill in)
- My monthly target is 6 general insurance policies and in Feb 2012 I sold 19 Policies, in Mar 2012 I sold 20 Policies and In Sep 2012 I sold 14 Policies
- I have also stepped into the Regional Supervisor position when needed
- Duties included- staff supervision, payroll, resolving disputes, training new staff and general day to day running of the business
- I have also been sent to different regions around the country to cover staff shortages as I could step into any roll.
- Resolved customer inquiries in a timely manner while maintaining confidentiality.
Senior Sales Executive
Wheelz and Wheelz
Townsville, Qld
01.1998 - 01.2003
- Training and supervision of a trainee
- Product Training
- Responsible for the business advertising
- Opening the business for the days trading
- Up selling to extended warranty products
- Eftpos and cash handling
- Meeting higher sales targets
- Working online with Queensland Transport
- Completing relevant documentation related to change of ownership
- Organizing Yard changes
- Handling customer complaints.
Used Vehicle Representative
Carmichael Ford
Townsville, QLD
- Follow legal requirements related to purchasing a used vehicle
- Help maintain vehicles for sale
- Follow workplace Health and Safety Procedures
- Suggestive/up selling into Aftercare products and Finance and warranty
- Meeting targets and budgets
- Maintaining Product knowledge of changing stock.
Manager
Frosty Mango
Mutarnee, QLD
- Stock ordering
- Tropical food preparation and presentation
- Tourist Information
- Cash and Efptos handling
- Opening and Closing the business for the day
- Cleaning duties.
Assistant Manager
KFC
Innisfail, Ayr and Ingham, QLD
- Staff Training and Supervision
- Opening and Closing the business for the day
- Daily Banking and Settlement
- Stock ordering and Inventory
- Preparing paper and computer files to supply to head office
- Handling customer complaints.
Education
High School Diploma -
Ayr State High School
Ayr, QLD11-1999
Skills
- Strategic Planning
- Data Analytics
- Inventory Control
- Process Improvement
- Staff Management
- Business Development
- Schedule Development
- Operations Management
- Employee Motivation
- Staff Discipline
- Goal-Oriented
- Industrial Hygiene
- Training and Mentoring
- Complex Problem-Solving
- Processes and Procedures
- Contract Management
- Financial Management
- Policy Enforcement
References
- Stephanie Young, 0404350240, Former Skout Solutions Supervisor
- Suneeth Vinod, 0432282522, suneeth.vinod@broadspectrum.com, Head Chef Ventia
- Carol Emery, 0413388844, Former Area Manager FNQ Australian Military Bank
- Sheridan Dunphy, 0402743134, Former Outer Sydney Area Insurance Specialist for Australian Military Bank
- Shiann Mythan, 0405389401, Lending Specialist Australian Military Bank
Timeline
Estate Upkeep Supervisor & Hospitality & Catering
Ventia
01.2021 - Current
Senior Member Service Officer
Australian Military Bank
02.2008 - 03.2013
Senior Sales Executive
Wheelz and Wheelz
01.1998 - 01.2003
Used Vehicle Representative
Carmichael Ford
Manager
Frosty Mango
Assistant Manager
KFC
High School Diploma -
Ayr State High School
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