Tracey Elkins
Gold Coast,QLD
Summary
Results-driven professional with a proven track record excelling in troubleshooting and meeting deadlines. Organized and dependable, successful at managing multiple priorities with a positive attitude. Detail-oriented individual with exceptional communication skills. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
35
35
years of professional experience
Work History
Technical Analyst
Greencross Ltd
02.2019 - 06.2022
- Coordinated with external vendors during system implementations or upgrades, ensuring timely completion within project constraints.
- Enhanced system performance by identifying and resolving technical issues through thorough analysis and troubleshooting.
- Implemented software updates across multiple platforms, maintaining optimal functionality and security standards.
- Applied knowledge of IT best practices to tackle new challenges and make educated decisions.
- Served as a trusted advisor to senior management by providing technical expertise and insights on various IT-related topics.
- Communicated project status to stakeholders, authoring reports to provide up-to-date overviews of ongoing progress.
- Provided exceptional support for end-users by addressing technical concerns, reducing downtime, and improving user experience.
- Diagnosed software issues and applied troubleshooting techniques to resolve problems.
- Advised project managers on simultaneous technical workstreams, aiding in alignment of broader business goals.
- Communicated technical findings via lay terminology to keep interdepartmental teams informed on vital developments.
- Installed, tested and documented result for new software packages, technologies and tools.
- Provided technical and functional recommendations based on project requirements.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Collaborated with cross-functional teams to gather and analyze data, identifying trends and insights.
- Served as a liaison between technical experts and business stakeholders to ensure alignment on project objectives and deliverables.
- Installed, configured, and monitored new system features based on user needs.
RxWorks Administrator
Greencross Ltd
09.2015 - 02.2019
- Troubleshot and resolved complex technical issues, restoring system functionality quickly and effectively.
- Coordinated software upgrades with minimal disruption to users'' workflows through careful planning and communication efforts.
- Partnered with software vendors, ensuring timely resolution of issues and optimal performance by maintaining a strong relationship with their support teams.
- Assisted end-users in maximizing productivity by providing timely support and training on software.
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
- Enhanced customer satisfaction by providing timely and accurate Level 2 technical support.
- Trained junior technicians on best practices, enhancing team expertise and efficiency in handling support cases.
- Served as an escalation point for more challenging cases, demonstrating advanced problem-solving skills and expertise in technical support functions.
- Managed high-pressure situations effectively, quickly resolving urgent issues and retaining customer trust in the company''s services.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured systems according to prescribed software and hardware frameworks.
- Configured and tested new software.
- Generated reports to track performance and analyze trends.
- Offered assistance in implementing and developing training programs.
- Performed ad-hoc analysis as needed, supporting various departments with their specific reporting needs.
- Served as subject matter expert on internal reporting practices, providing guidance and recommendations to colleagues throughout the organization.
- Liaised with senior leadership to identify data needs and interpret existing data for consideration.
Veterinary Practice Manager
Greencross Ltd
06.2010 - 09.2016
- Trained staff in customer service techniques, resulting in increased client satisfaction and retention rates.
- Fostered a positive workplace environment by resolving conflicts professionally among team members as well as addressing concerns promptly.
- Coordinated staff schedules to ensure adequate coverage during peak hours while minimizing overtime expenses.
- Conducted regular performance evaluations for staff members, offering constructive feedback and identifying areas for professional growth.
- Managed financial operations, ensuring budget adherence and maximizing practice profitability.
- Increased overall client satisfaction rates by implementing targeted customer service initiatives tailored specifically toward each unique demographic within our community base.
- Streamlined inventory management system to reduce waste and maintain optimal supply levels.
- Developed marketing strategies to promote the practice''s services, attracting new clients and increasing overall revenue.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Ordered all pharmacy supplies and kept check on inventory levels.
Business Owner
Cafe Rendezvous
06.2008 - 12.2009
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Increased customer satisfaction by implementing high-quality food and beverage offerings.
- Increased repeat business from customers by offering loyalty programs and personalized incentives based on purchase history data analysis.
- Managed day-to-day business operations.
Adminstration Manager
NTD Engineering Pty Ltd
02.1987 - 05.2008
- Managed all day to day office functionalities.
- Implemented and maintained a Quality Management System (ISO 9000).
- Developed effective filing systems that streamlined document retrieval, increasing efficiency within the workplace.
- Managed budgets and financial reporting, enabling effective allocation of resources and timely identification of potential cost savings.
- Prepared comprehensive reports on departmental performance for senior management, enabling informed decision-making and strategic planning efforts.
Education
Practitioner - Change Management
APMG International
03.2018
Diploma - Project Management
National Training
Online11.2017
Agile Fundamentals - Project Management
SoftEd
Brisbane QLD11.2016
Diploma - Business Management
SmartLearn Training And Development
Brisbane QLD08.2014
Diploma - Business
SmartLearn Training And Development
Brisbane08.2014
Advanced Diploma - Accounting
Hunter Institute
Newcastle, NSW1987
Skills
- Problem Solving
- Effective Communication
- Technical Support - Subject Matter Expert
- Implementation strategies
- Project Management
- Business Process Workflow
- Agile Methodology
- Time Management
- Teamwork and Collaboration
- Multitasking
- Reliability
- Adaptability and Flexibility
Timeline
Technical Analyst
Greencross Ltd
02.2019 - 06.2022
RxWorks Administrator
Greencross Ltd
09.2015 - 02.2019
Veterinary Practice Manager
Greencross Ltd
06.2010 - 09.2016
Business Owner
Cafe Rendezvous
06.2008 - 12.2009
Adminstration Manager
NTD Engineering Pty Ltd
02.1987 - 05.2008
Practitioner - Change Management
APMG International
Diploma - Project Management
National Training
Agile Fundamentals - Project Management
SoftEd
Diploma - Business Management
SmartLearn Training And Development
Diploma - Business
SmartLearn Training And Development
Advanced Diploma - Accounting
Hunter Institute
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