Tracey Farrell
Labrador
Summary
Highly skilled Customer Service Administrative Assistant with comprehensive experience in managing customer enquiries, scheduling appointments, and maintaining efficient office operations. Proven ability to handle high-volume tasks with precision and professional care. Strengths include multitasking, problem-solving skills, and adeptness at utilising customer relationship management software.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Service/Administrative Assistant
Australian Audiology Hearing Specialists
Runaway Bay
02.2023 - 02.2025
- Helping a large volume of clients every day, in person and via telephone, with a positive attitude and a focus on customer satisfaction.
- Assisting clients in making informed purchase choices, and helping select products.
- Processing of client forms on CRM, digital file updates, and claims lodgement on the government portal.
- Processing of customer payments.
- Keeping customer spaces clean, neat, and organised.
- Dealing with customer complaints with professionalism, and resolving issues to ensure customer satisfaction.
- Consistently achieving quarterly sales targets.
Machine Operator Technician
BMW Manufacturing Ltd
Oxford
03.2014 - 09.2022
- Multi-faceted role involving both working individually and as part of a team to achieve a high-quality product for our customers.
- Monitor production robots during operation to ensure that BMW quality levels are consistently adhered to.
- Update daily logs, identify issues, and resolve them to minimise downtime.
- Comply with and promote the company's health and safety rules and regulations.
Customer Service Representative
Barclays Bank Ltd
Oxford
02.2011 - 03.2014
- Assisting customers with all their everyday banking needs.
- Answered customer enquiries and provided accurate information regarding products and services.
- Promoted a superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Identified opportunities for upselling additional products or services based on customer needs.
Customer Service Representative
Suncorp
Brisbane
08.2005 - 09.2010
- Delivered exceptional customer service using extensive knowledge of products and services, and created a welcoming, positive experience.
- Met customer call guidelines for service levels, handle time, and productivity.
- Developed client relationships, and earned a reputation for exceeding service standard goals.
Education
School Certificate -
Ashburton College
Ashburton, New ZealandSixth Form Certificate -
Ashburton College
Ashburton, New ZealandSkills
- Effective communication
- Attention to detail
- Reliability and flexibility
- Teamwork
- Problem solving
- Friendly and approachable
Certification
- 2023 - The Career Academy: CITA 1004 - Certificate in Microsoft Essentials.
- NCFE (National Council for Education and Training) - Level 1 Employability Skills
- EAL (Excellence Achievement and Learning) - Level 2 Diploma in Performing Engineering Operations.
- ABB Robotics - Programming UK R552 and Advanced Programming UK R556
References
References available upon request.
Timeline
Customer Service/Administrative Assistant
Australian Audiology Hearing Specialists
02.2023 - 02.2025
Machine Operator Technician
BMW Manufacturing Ltd
03.2014 - 09.2022
Customer Service Representative
Barclays Bank Ltd
02.2011 - 03.2014
Customer Service Representative
Suncorp
08.2005 - 09.2010
School Certificate -
Ashburton College
Sixth Form Certificate -
Ashburton College
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