Tracey Farrugia

• Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
• Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
• Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
• Established trusting relationships with clients and their families through empathetic communication and active listening.
• Contributed to the development of agency policies and procedures aimed at improving overall service delivery standards for all clients served.
• Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
• Helped clients manage and reach individual goals, supporting independent progression and social skills.
• Participated in interdisciplinary team meetings to coordinate care for clients.
• Participated in professional development and training opportunities to enhance clinical skills.
• Conducted home visits to assess clients' home environment and provide support.
• Transported clients to appointments, shopping venues and entertainment events according to determined schedule.

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• Served as a liaison between physicians and administration to facilitate communication and promote interdisciplinary collaboration for improved patient outcomes.
• Streamlined clinic operations, implementing efficient scheduling and documentation practices.
• Increased patient satisfaction with thorough assessments, clear communication, and empathetic bedside manner.
• Always conducted all tasks with Empathy and professionalism.

• Improved client satisfaction by providing personalized beauty treatments and consultations.
• Increased salon revenue by upselling additional services and retail products to clients.
• Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
• Enhanced client relationships through excellent customer service and effective communication skills.
• Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
• Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
• Collaborated with colleagues to create a welcoming atmosphere that encouraged repeat clientele.
• Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
• Contributed significantly towards boosting the salon''s reputation by consistently receiving positive feedback from clients on provided services.
• Ensured seamless front desk operations by handling phone inquiries, appointment bookings, payment processing, and record-keeping effectively.
• Retained a loyal clientele base through personalized follow-up communications and consistent delivery of exceptional services.

• Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
• Maintained a spotless environment for guests through diligent daily housekeeping tasks.
• Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
• Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
• Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
• Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
• Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
• Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
• Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
• Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
• Increased room availability by managing time wisely and completing tasks within designated deadlines.
• Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
• Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.