Tracey Fetherston
Goodna,QLD
Summary
Proven leader with a track record of enhancing operational efficiency and customer satisfaction at Greencross Pet Wellness Company. Skilled in inventory management and customer relations, adept at multitasking and team development. Demonstrated ability to boost sales revenue and streamline store operations, achieving significant improvements in employee training and client service standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Manager
Greencross Pet Wellness Company (Petbarn)
11.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
State Accounts Manager
WellPet ANZ
06.2021 - 11.2021
- Generated financial and operational reports to assist management with business strategy.
- Increased account profitability by identifying areas for cost reduction without sacrificing quality or service levels.
- Maintained comprehensive client records within CRM systems, ensuring accurate tracking of interactions and facilitating effective follow-up activities.
- Collaborated with sales teams to identify new opportunities, driving revenue growth.
- Monitored industry trends to inform account strategy adjustments for maximum effectiveness.
Store Manager
Petstock
08.2017 - 06.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Senior Sales Consultant
Pisces Enterprises
11.2015 - 08.2017
- Coordinated sales presentations tailored specifically for individual clients'' needs and preferences.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Boosted sales revenue by developing and implementing effective sales strategies.
- Identified prospects through cold calling, social media and trade publications.
- Trained personnel in proven consultative sales approaches, as well as sales and follow-up processes.
- Exceeded customer requirements with accurate and deliverable solutions.
Education
High School Diploma -
Rochedale State High School
Rochedale, QLD11.2010
Skills
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Outstanding communication skills
- Employee Training
- Customer Service Management
- Inventory Management
Certification
- Forklift License
- Open Automatic Drivers License
Timeline
Store Manager
Greencross Pet Wellness Company (Petbarn)
11.2021 - Current
State Accounts Manager
WellPet ANZ
06.2021 - 11.2021
Store Manager
Petstock
08.2017 - 06.2021
Senior Sales Consultant
Pisces Enterprises
11.2015 - 08.2017
High School Diploma -
Rochedale State High School
- Forklift License
- Open Automatic Drivers License
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