Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Tracey Foy

Wallalong,Australia

Summary

Quality & Compliance Officer with extensive experience in policy development and compliance auditing at ConnectAbility Australia. Demonstrated success in enhancing operational integrity and implementing effective quality management systems. Skilled in data analysis and collaboration across departments to drive continuous improvement initiatives. Certified internal auditor with in-depth knowledge of disability services regulations.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Data Analyst and Auditor

ConnectAbility Australia
Newcastle
11.2024 - Current
  • Executed data transfer from CRM to enhance accuracy and accessibility.
  • Conducted customer mapping to improve data organization and retrieval.
  • Performed data analysis of current systems to identify areas for optimization.
  • Led internal auditing processes to ensure compliance and data integrity.

National Service Compliance Specialist

Lifestyle Solutions
Newcastle
02.2019 - 09.2024
  • Executed closure of historical corrective actions to strengthen operational integrity.
  • Developed and enforced compliance policies and procedures ensuring adherence to regulations.
  • Conducted thorough internal assessments across Australia for regulatory compliance.
  • Coordinated with departments to verify alignment with established standards.
  • Performed risk assessments identifying areas of non-compliance and potential risks.
  • Drafted comprehensive reports detailing findings from compliance audits and investigations.
  • Implemented iAuditor program enhancing management of internal assessments.
  • Researched industry trends to maintain knowledge of best practices in compliance.

Quality & Compliance Officer

ConnectAbility Australia
01.2019 - 02.2019
  • Developed policies to enhance Disability Services operations.
  • Created and optimized systems for improved service delivery.
  • Authored comprehensive documents to support program implementation.
  • Conducted internal audits to ensure compliance and operational efficiency.

Quality & Compliance Advisor / Junior Investigator and Analyst

Huxley Hill
02.2017 - 10.2018
  • Developed new client file system for startup disability companies.
  • Conducted internal audits to ensure compliance and efficiency.
  • Created policies for Out of Home Care (OOHC) and Disability sectors.
  • Served as NSW Reportable Conduct Investigator and Analyst.
  • Investigated reportable incidents in Disability and Aged Care sectors.
  • Performed research and development for Aged Care, OOHC, and Disability.
  • Ensured ISO 9001 compliance across all systems and documentation.
  • Produced comprehensive documentation to support policy development.

National Quality & Compliance Officer

Lifestyle Solutions
Newcastle
01.2016 - 02.2017
  • Developed national archiving system to enhance information management.
  • Ensured ISO 9001 compliance through systematic evaluations and documentation.
  • Created policies and systems aligned with Disability and OCG standards.
  • Conducted national internal audits to identify areas for improvement.
  • Collaborated with third-party stakeholders to maintain compliance.
  • Managed third-party accreditation processes, including audits and corrective actions.
  • Oversaw quality control of internal documents to uphold organizational standards.
  • Facilitated document development to support operational needs.

Quality and Compliance Coordinator

Allambi
Newcastle
01.2012 - 01.2016
  • Executed quality control for documents to ensure compliance with standards.
  • Facilitated communication between department heads to streamline processes.
  • Conducted staff training and development programs to enhance team capabilities.
  • Performed internal file audits to maintain accurate records and compliance.
  • Developed an internal audit tool to improve operational efficiency.
  • Authored reports and implemented corrective actions based on findings.
  • Managed case plans while liaising with external parties for effective collaboration.
  • Oversaw management of client files, both hard copy and electronic.

Education

Diploma - Quality Auditing

01.2019

Skills

  • Subject matter expert in quality assurance
  • Data analysis
  • Compliance auditing
  • Internal auditing
  • Policy development
  • Risk assessment
  • Report writing
  • Expertise in continuous improvement initiatives
  • Quality management system implementation
  • Development of quality frameworks
  • Child and family service specialization
  • Knowledge of disability services regulations
  • Compliance with restricted practices standards
  • Behaviour support planning expertise
  • Oversight of medication compliance processes
  • Certified internal auditor (lead)
  • Policy formulation skills
  • Management of reportable incidents
  • Expertise in conduct reporting (including OCG)
  • Understanding of NDIS quality and safeguards framework
  • Process enhancement techniques
  • Risk assessment and management strategies
  • Familiarity with ISO 9001 standards
  • Techniques for root cause analysis
  • Proficiency in data analysis methods
  • Case management expertise across sectors
  • Development of systems and processes for efficiency
  • a Comprehensive understanding of legislation across all states and territories

Certification

  • 2021 CALM Training
  • 2019 Certified Lead Auditor
  • 2019 Certified Lead Auditor in Quality Management Systems
  • 2019 Certified Lead Auditor in ISO 9001
  • 2018 NDIS Quality Safeguarding Framework Training
  • 2018 OOHC & Reportable Incident Investigation Training
  • 2017 Child Protection Training
  • 2017 OCG Child Safe Standards
  • 2016 Certified Internal Auditor
  • 2016 Quality Management System Certified Auditor
  • 2016 Certified in Quality, Risk and Compliance
  • 2016 Root Cause Analysis
  • 2016 NSW Ombudsman Reportable Incidents
  • 2015 Response Abilities Pathways Training (RAP)
  • 2015 Intensive Case Manager Training
  • 2014 Therapeutic Crisis Intervention Training (TCI)
  • 2012 Restorative Growth Plan Training (RGP)
  • 2012 Intensive Youth Development Training
  • 2011 Disability and Disorder Training (DAD)
  • 2011 Brain Training
  • 2011 Autism Spectrum Training
  • 2010 Reactive Attachment Disorder Training
  • 2010 Certificate IV Disability Support
  • 2009 Response Abilities Pathways Training (RAP)
  • 2009 Certificate IV Youth Worker
  • 2008 Therapeutic Crisis Intervention Training (TCI)

References

Available upon request

Timeline

Data Analyst and Auditor

ConnectAbility Australia
11.2024 - Current

National Service Compliance Specialist

Lifestyle Solutions
02.2019 - 09.2024

Quality & Compliance Officer

ConnectAbility Australia
01.2019 - 02.2019

Quality & Compliance Advisor / Junior Investigator and Analyst

Huxley Hill
02.2017 - 10.2018

National Quality & Compliance Officer

Lifestyle Solutions
01.2016 - 02.2017

Quality and Compliance Coordinator

Allambi
01.2012 - 01.2016

Diploma - Quality Auditing

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