Tracey Gersbach

Responsible for the day to day administration duties of the Orange branch, duties included:

• Invoicing completed jobs.
• Office inventory activities, ordering and requisitions and stocking and shipment receiving.
• Scheduling and resourcing of staff to various mine sites, including travel and accommodation.
• Timesheet approval.
• Provided front desk assistance.
• Kept high average of performance evaluations.
• Organized meetings for executives and coordinated availability of conference rooms for participants.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Managed supervisor itinerary and appointments and streamlined scheduling procedures.
• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
• Developed internal requirements and standards to minimize regulatory risks and liability across programs.
• On-boarding of new personnel.

• Processed payroll.
• HR co-ordination of staff members.
• Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
• Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
• Calculated deductions and processed payroll for employees.
• Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
• Developed and implemented payroll procedures and policies to determine compliance with regulations.
• Prepared and filed accurate and timely payroll tax and other related reports to comply with tax regulations.
• Coordinated new hire and termination processes to facilitate smooth operations.
• Responded to employee inquiries to provide assistance with payroll-related questions.
• Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions.
• Reviewed time records for 50 employees to verify accuracy of information.
• Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
• Processed retroactive pay adjustments and other special payments to make up for compensation shortfall in previous pay period.

• Planned and directed staffing, training and performance evaluations to develop within the practice.
• Assisted doctors, nurses and front desk staff where needed.
• Conducted employee training sessions to educate employees on products and company policies.
• Processing of Medicare rebates for each practitioner.
• Reviewed employee concerns and new opportunities to drive business strategies.
• Interviewed, recruited and trained new onboarding candidates.
• Assisted in employee appraisals, promotions and terminations based on performance reviews.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Launched quality assurance practices for each phase of development.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

• Primary role - PA to senior accounting staff.
• Displayed absolute discretion at handling confidential information.
• Implemented and controlled debt collection for PMW.
• Organising and negotiating with clients and ATO payment arrangements.
• ASIC corporate compliance manager.
• Setting up new companies and superannuation funds.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
• Participated in team meetings and staff training sessions.