Tracey Goodwin
Wellington Point,Qld
Summary
Proven Engagement Specialist with a track record of enhancing customer loyalty and retention at RACQ through expert problem-solving and cross-functional coordination. Skilled in creating seamless travel experiences at Ansett Airlines, significantly reducing travel costs. Demonstrates exceptional decision-making and brand awareness, alongside a commitment to continual improvement and strong interpersonal skills.
Overview
26
26
years of professional experience
Work History
Engagement Specialist
RACQ
11.2001 - Current
- Coordinated and collaborated with other departments within the organization to identify issues, respond to challenges and ensure customer success.
- Maintain a current and effective level of knowledge with regard to current and emerging regulations, legislative amendments and policies.
- Built strong relationships with clients through active listening and empathy, resulting in increased loyalty and retention.
- Ability to engage with clients of varied diversities, experiences and abilities.
- Conducted regular follow-ups with clients to ensure satisfaction and address any concerns that may arise.
- Contributed ideas during group and team meetings aimed at enhancing customer engagement and outcomes through shared experience and knowledge.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced and challenging environments.
- Skilled at working independently and efficiently with sound time management and organisational skills.
- Proven ability to learn quickly and adapt to new situations whilst adhering to deadlines and goals.
- Excellent communication skills, both verbal and written.
- Capable and confident in team settings, providing encouragement, support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
Corporate Travel Consultant
Ansett Airlines
03.1999 - 09.2001
- Saved clients on overall travel costs by finding most affordable ticket and lodging options.
- Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
- Utilized understanding of exchange or reissue ticketing entries to avoid debit memos arising from incorrect ticketing or incorrect application rules and procedures.
- Enhanced client satisfaction by providing personalized travel itineraries and recommendations based on individual preferences.
Education
No Degree - Tourism And Travel Management
Lorraine Martin Business School
Brisbane12-1995
Skills
- Brand Awareness
- Cross-functional coordination
- Problem-Solving
- Decision-Making
Timeline
Engagement Specialist
RACQ
11.2001 - Current
Corporate Travel Consultant
Ansett Airlines
03.1999 - 09.2001
No Degree - Tourism And Travel Management
Lorraine Martin Business School
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