Tracey Grant

• Time Management/Deadline pressures, Administrative practices, Delivery of documents, correspondences, payments, and packages to ATO and ASIC teams within the Traralgon Office and internally to other states
• Customer Relationships/collaboration, Recording/uploading documents to upfront scanning; daily printing, archiving, database management, enveloping and stats
• Data analysis, Australia Post invoicing, delivery of daily outwards mail to loading docks for pick-up
• Recording of inward and outward mails statistics; outward mails on Australia Post's ELMS STARTRECK and Toll
• Business operations, Procedure review and updating/rewriting, Instructing/coaching other new starters on processes and procedures, Time Management/Deadline pressures, Stock Control, Debt management, Customer Relationships/collaboration, Business operations, Client guidance, Payrolls, Debt management, Dispute resolution, Data analysis, Administrative practices, APS 1 Administration Officer, ABRS Revenue & Mail Management, Australian Business Registry Services, ATO, Traralgon Office - 2022 to present
• Updated databases with new customer contact details or changes in existing accounts.
• Provided administrative support to senior management staff, including diary management, and document preparation.
• Generated and sent customer invoices, submitted payments and updates accounts.
• Developed and implemented effective office procedures to ensure smooth running of the organisation.
• Exceeded specific team goals and resolved issues, partnering with staff to share and implement customer service initiatives.
• Updated and successfully cleared high volume of files daily with reliable accuracy.

• Manager/Owner at Tracey's Tutus and Taras
  Jan 2015 - Present (9 years 29 days)
• Invoicing/Quotes research interaction with suppliers
• Budgets (maintaining cost allowed)
• Customer service with strong communication and Interpersonal skills
• Designer and styling to customer specifications.
• Ordering/Sales
• Time management skills (delegate, Prioritizing, Schedules, Deadlines, Multitasking and Bottom lines)
• Exercised good judgment and decision-making in escalating concerns and resolving issues.
• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Ensured compliance with all applicable laws, regulations, industry standards.
• Analyzed customer feedback data to develop action plans for improving services offered.
• Resolved conflicts between employees by providing guidance on company policies and procedures.
• Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
• Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
• Implemented new technologies to streamline operations, reduce costs, and improve customer service.
• Seamstress/Sewing, Dress making and costume design

• APS1 - Australian Bureau of Statistics (ABS) - 2021, APS1 - Australian Electoral Commission (AEC)- 2019, Manager Jewel Supermarket -15 years
• Maintained records of field activities and data collection efforts.
• Built and maintained relationships with clients throughout assigned territory by providing attentive customer service.
• Ensured adherence to safety protocols during field visits.
• Facilitated communication between organization stakeholders.
• Participated in training sessions related to new technologies or initiatives.
• Carried out home visits to assess clients by filling in and handing out Statistics forms and revisiting to action pickup send out etc.
• Monitored projects for compliance with regulations and standards.

• Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
• Monitored email accounts regularly and responded appropriately within established timeframes.
• Organized and maintained filing systems for confidential documents, correspondence, and reports.
• Ensured compliance with all organizational policies and procedures relating to administrative operations.
• Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
• Performed data entry tasks including entering financial transactions into the company's accounting system.
• Greeted visitors warmly upon arrival at office reception area.
• Sorted incoming mail for distribution to appropriate personnel.

• Data entry with strong and accurate entries.
• Time management skills (Delegate, Prioritizing, Schedules, Deadlines, Multitasking)
• Undertake routine procedural, clerical, administrative support and operational tasks.
• Provide procedural advice and respond to requests for information to stakeholders.
• Have responsibility for the completion of allocated tasks within required timeframes
deadlines and compliance with set procedures.
• Implementation of change and contribute to the improvement of quality and efficiency of services and work processes.
• Identify and manage risks.

• Resolved customer complaints promptly and professionally.
• Analyzed sales figures to identify trends and opportunities for improvement.
• Identified areas of improvement in store operations processes.
• Developed and maintained store policies, procedures and operations manual.
• Ensured compliance with all safety regulations and company policies.
• Evaluated employee performance on a regular basis to ensure quality standards were met.
• Created weekly schedules for staff members according to business needs.
• Maintained records of daily transactions using point-of-sale systems.
• Recruited, trained, coached and mentored staff members in customer service skills.
• Managed inventory levels and ensured accurate ordering of merchandise.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Reviewed customer feedback to make operational improvements and promote satisfaction.
• Oversaw inventory management through cycle counts, audits and shrinkage control.