Tracey Gray
Yattalunga,NSW
Summary
Dynamic leader with a proven track record at Sussan, enhancing store performance through exceptional customer service and innovative inventory management. Skilled in fostering team growth and boosting sales, adept at problem-solving and multitasking. Achieved significant reductions in shrinkage, demonstrating strong strategic thinking and leadership abilities.
Personable and dedicated with strong ability to lead and motivate teams in retail environment. Understands key retail operations, inventory management, and customer service principles, combined with skills in team supervision and sales strategies. Committed to driving store performance and ensuring customer satisfaction through effective management.
Encouraging manager and analytical problem-solver with talents for team building as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
29
29
years of professional experience
Work History
Store Manager
Sussan
Erina, NSW
07.2000 - Current
- Consistently used Daily Planner, TRS and other resources to track, drive sales and strive to achieve budgets and targets.
- Monitored KRA’s and set clear and concise targets to measure them.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members to progression and promotion within the company.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestone while defining clear targets and objectives.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts while rotating merchandise to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Grocery Manager
Coles Supermarket
Dee Why, NSW
01.1996 - 03.2000
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
- Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Increased customer satisfaction by implementing efficient inventory management and product rotation systems.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Implemented loss prevention strategies, resulting in reduced shrinkage rates.
- Optimized ordering processes to minimize stockouts while avoiding excessive inventory levels.
- Boosted employee morale by fostering a positive work environment and providing regular feedback.
- Managed all Departments across the store in the Store Managers absence.
- Conducting stocktake procedures and coaching team members on correct stock management as per policies.
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Store operations
- Training and mentoring
- Store opening and closing
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Shift scheduling
- Recruitment and hiring
- POS systems
- Goals and performance
- Team motivation
- Policies and procedures
- Store displays
- Employee scheduling
- Documentation and reporting
- Strategic thinker
- Payroll management
- Loss prevention
- Sales analysis
- Performance reviews
- Verbal and written communication
Timeline
Store Manager
Sussan
07.2000 - Current
Grocery Manager
Coles Supermarket
01.1996 - 03.2000