Tracey Hamilton
Kialla,VIC
Summary
Respectful, ethical & dependable, accomplished in dealing with people from various backgrounds to build rapport and solid relations. Dedicated & hardworking with the ability to work under pressure. Adept in record keeping, recognizing potential risks and preventing escalation of undesirable behaviors. Solid knowledge of the court system and available services from 6 plus years experience working in the custody environment.
Overview
25
25
years of professional experience
Work History
Retro Fitter
Green Balloon
Kialla, Victoria
01.2010 - 04.2014
- Observed safe work rules and utilized fall protection and PPE.
- Managed movement of materials and equipment to different job sites.
- Responsible for the fitting of environmentally friendly energy restricting devices to TVs, Shower heads, Door seals & light globes.
- Processing paperwork and ordering of stock.
Function Coordinator
Shepparton Club
Shepparton, Victoria
05.2005 - 04.2014
- Organized event facility, food and beverage selections and audio-visual arrangements.
- Hired, trained and supervised volunteers staff required for events.
- Oversaw work of up to 20 staff.
- Met with Clients to discuss & organize catering requirements & venue layouts.
- Coordinated and allocated equipment, supplies and staff for events.
- Applied industry knowledge and personal expertise to customize meetings, conferences and conventions to specific standards.
- Selected catering services for different types of events, balancing cost, menu and term options against client demands.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Presented food and beverages to guests at tables.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Cleared table and bussed dishes to allow for quick setups.
- Stocked server areas with supplies before, during and after shifts.
- Set up dining room to meet hospitality and service standards.
- Resolved customer concerns with friendly and knowledgeable service.
- Developed strong and lasting resident relationships.
- Brewed coffee and distributed to guests.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Prison Officer
Department of Justice and Community Corrections
Dhurringile, VIC
2023.08 - Current
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed behavior of residents individually and in groups.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Established positive working relationships and maintained boundaries with resident offenders.
- Interviewed inmates to obtain information and assess needs.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Responded to emergency situations and de-escalated hostile confrontations.
- Supervised inmates during meals, recreation and other activities.
- Responded to inquiries from inmates and other members of public.
Police Custody Officer
Victoria Police
Shepparton, Victoria
06.2018 - Current
- Followed daily routine schedule and took head counts of all inmates in assigned cell block.
- Exercised surveillance and control over upto 12 inmates.
- Transported and escorted inmates to hospitals, court and other institutions.
- Performed searches of people, vehicles, cells, clothing & property.
- Fingerprinted and photographed incoming and released inmates.
- Conducted inmate and detention facility visual surveillance
- Performed basic first aid procedures on inmates.
- Exercised independent and sound judgment in enforcing proper inmate behavior and responding to incidents.
- Supervised inmates during day-to-day activities.
- Implemented defensive tactics and physical restraints to maintain safety and security of facility.
- Issued & searched clothing & other authorized items before issued to inmates.
- Served meals and dispensed medications & commissary items to inmates.
- Counseled inmates and responded to legitimate questions, concerns and requests.
- Searched prisoners and vehicles and conducted shakedowns of cells for valuables and contraband.
- Maintained records of prisoners' identification and charges.
- Portfolio holder of First Aid Kit Maintenance & ordering of printer supplies.
- Communicate with legal representatives, court staff & outside stakeholders.
- Various administration tasks as required.
Optical Assistant
Specsavers
Shepparton, Vic
03.2015 - 05.2018
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Cleaned and performed minor maintenance on examination equipment and glasses.
- Assisted patients in finding correct medications, eyeglasses and contact lenses.
- Assisted with lens and glasses creation and packaging.
- Sent patient prescriptions to outside dispensers and scheduled future appointments.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
- Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
- Improved fit of patients' glasses and completed basic repairs covered by office warranty.
- Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
- Read new patient glasses prescriptions with lensometer and noted results for treating physician.
- Trained and mentored upto 12 new eyewear specialists and continued education to keep up with current technologies.
Sales Assistant
GV Furniture World
Kialla, Victoria
09.2013 - 03.2015
- Helped customers find specific products, answered questions and offered product advice.
- Accepted and completed cash, cheque and credit card payments.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Used computer system to retrieve customer information, part number inventory and status of purchase orders.
- Answered incoming telephone calls to provide store, products and services information.
- Used product knowledge to assist customers and suggest products.
- Built strong relationships with clients to maintain loyalty and promote efficient operations.
Sales Assistant
SABAC
Shepparton, Victoria
01.2006 - 01.2008
- Various sales assistant duties
Child Care Provider
Moira Shire
Numurkah, Victoria
01.2001 - 01.2005
- Secured indoor and outdoor premises to protect children.
- Enforced rules to teach good manners and maintain safe environment.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Organized and planned age-appropriate reading, crafts and music lessons.
- Balanced schedules to promote optimal rest, play and educational periods.
- Communicated with parents about daily activities and any concerning behaviors.
- Developed and implemented lesson plans and activities for children of various ages.
- Kept records of daily observations and information about activities, meals served and medications administered.
- Updated detailed records for each child with information such as daily observations, meals served and medications administered.
Sales Assistant
Whats New / Pirates Treasure House
Shepparton, Vic
01.1994 - 01.2003
- Various Sales Assistant Duties
Dairy Manager
Garry Ennals
Cobram, Victoria
01.1994 - 12.1998
- Drove, operated and maintained farm equipment and tools.
- Interacted with vets, farm advisers and other contractors.
- Managed health, breeding and mating of 400 cows.
- Used farm tools and vehicles to move animals, feed and equipment to designated locations.
- Performed milking procedures and helped animals stay calm to promote maximum milk production.
- Maintained farming and financial records.
- Took milk samples from storage tanks.
- Assisted with feeding, tagging and treating calves.
- Mustered and drove livestock to milking sheds.
- Washed and cleaned cattle udders, milk parlors and tanks.
Waitress
Capri Pizza/Wunghnu Institute Tavern
Numurkah, Vic
03.1994 - 07.1997
- Various Waitressing duties
Education
Course - Retro Fitter & OHS Construction Induction
Holmes Glen
04.2010
Cert 3 Hospitality - Hospitality Administration And Management
The Centre
Wangaratta10.2006
Certificate 1 - Introduction To Computer
Community Learning Centre
Numurkah03.1999
VCE Certifiacte -
Numurkah Secondary College
Numurkah11.1993
Skills
- Inmate escorting
- Record maintenance
- Occupational hazards and safety precautions
- Non-violent intervention
- CCTV monitoring
- Trained in defensive tactics
- Ethical standards of conduct
- Courtroom practices familiarity
- Crisis Prevention Intervention (CPI)
- First aid and CPR certified
- Behavioral disorders familiarity
- Inmate observation
- Defensive techniques
- Medical emergencies
- Excellent problem solver
- Restraint techniques
- Senior leadership support
- Quality control
- Stockroom procedures
- Conflict mediation
- Direct sales
- Inbound and Outbound Calling
- Customer relations
- Store maintenance
Volunteer Activities
- 2006-2017-Shepparton Pony Club- Secretary, District Commissioner & Coach.
- 2011-Team Manager of Notre Dame Under 14s Netball Team.
- 2010-Coach of Kialla West Under 11s Netball Team.
Timeline
Prison Officer
Department of Justice and Community Corrections
2023.08 - Current
Police Custody Officer
Victoria Police
06.2018 - Current
Optical Assistant
Specsavers
03.2015 - 05.2018
Sales Assistant
GV Furniture World
09.2013 - 03.2015
Retro Fitter
Green Balloon
01.2010 - 04.2014
Sales Assistant
SABAC
01.2006 - 01.2008
Function Coordinator
Shepparton Club
05.2005 - 04.2014
Child Care Provider
Moira Shire
01.2001 - 01.2005
Waitress
Capri Pizza/Wunghnu Institute Tavern
03.1994 - 07.1997
Sales Assistant
Whats New / Pirates Treasure House
01.1994 - 01.2003
Dairy Manager
Garry Ennals
01.1994 - 12.1998
Course - Retro Fitter & OHS Construction Induction
Holmes Glen
Cert 3 Hospitality - Hospitality Administration And Management
The Centre
Certificate 1 - Introduction To Computer
Community Learning Centre
VCE Certifiacte -
Numurkah Secondary College
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