Imogen Reed
Chelsea
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
4
4
years of professional experience
Work History
Store Manager
Lorna Jane
06.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
Store Manager
Cotton On Mega
09.2021 - 06.2024
- Observed each employee's individual strengths and initiated strategies to build upon weak areas in order to meet KPI goals.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Coached the team in working towards a confident knowledge of the products and the brands ethos.
- Developed and implemented successful staff incentive programs to motivate employees.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Grocery Team Member
Woolworths
03.2022 - 03.2023
- Worked to move stock to the floor at an efficient pace to meet targets set by the department manager.
- Organised the back room to allow optimum flow of stock to the shop floor.
- Eventually transitioned into evening fill. In this role I honed my skills and pace.
- Helped customers to locate items and confidently offered alternatives when necessary.
Cherry Picker
Cathedral Cherries
11.2020 - 01.2021
- Picking cherries to obtain the next year of my WHV.
Education
Downlands Communinty College
Skills
- Multitasking and Organization
- Bank deposit procedures
- Financial operations management
- Maximizing profitability
- POS Systems
- Team motivation
- Staff Supervision
- Store Merchandising
- Employee Training
Education
Hassocks (UK)
Contact
Chelsea, VIC 3196
Timeline
Store Manager
Lorna Jane
06.2024 - Current
Grocery Team Member
Woolworths
03.2022 - 03.2023
Store Manager
Cotton On Mega
09.2021 - 06.2024
Cherry Picker
Cathedral Cherries
11.2020 - 01.2021
Downlands Communinty College
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