Tracey Hocking

Rental Sales Officer

Enterprise Car Rental

01.2023 - Current

Currently top 3 for sales and upsells.
strong customer relationships through attentive service and timely assistance for optimal satisfaction.
Streamlined rental processes, resulting in improved efficiency and reduced wait times for customers.
Increased rental sales revenue by effectively promoting company products and services.
Handled customer complaints professionally and efficiently, demonstrating commitment to resolving issues promptly and effectively.
Maximized revenue potential by actively upselling additional products such as insurance coverage or upgrades at point-of-sale transactions regularly.
Resolved customer disputes to maintain positive relationships and increase customer base.
Implemented rental asset processes and cleanliness standards.
Responded quickly to customer inquiries, answering questions and offering insight into products.
Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
Check customers identification and drivers licences, enter rental contracts and process payments using computer system.
Arrange for cars to be ready for customers at the rental office.
Explain the controls of the rental cars to customers and provide them with directions and tourist information when necessary
check returned cars to log kms and for any damage, enter details into the computer and present final accounts to customers.
Note any car problems encountered by customers and follow up with appropriate action.
process overdue vehicles.
arrange for cars to be cleaned and refuelled for next customer.