Tracey Hurcombe
Port Augusta,SA
Summary
Experienced Security Officer with a decade of expertise in surveillance and incident reporting, dedicated to maintaining a safe environment for personnel and visitors. Proven track record in providing excellent customer service and effectively handling time-sensitive challenges. Skilled in proactive problem-solving and enhancing customer satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Security Officer
Spencer Gulf Security Services
Port Augusta, SA
04.2021 - Current
- Monitored premises to ensure safety and security for all personnel.
- Conducted regular patrols to identify and resolve potential security vulnerabilities.
- Responded promptly to alarms and emergencies, coordinating with local authorities.
- Maintained detailed logs of daily activities and incidents for accurate reporting.
- Collaborated with team members to improve workplace safety awareness.
- Trained new security staff on procedures, equipment, and best practices.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Monitored surveillance cameras to detect suspicious activity.
Office Manager
SAI Security
Port Augusta, SA
12.2018 - 03.2021
- Managed office operations and maintained organization within a fast-paced security environment.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
Security Officer
Augusta Security
Port Augusta, SA
10.2011 - 12.2018
- Maintained detailed logs of daily activities and incidents for reporting purposes.
- Collaborated with team members to enhance overall workplace safety awareness.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Monitored premises and recorded activity in daily officer reports.
- Completed incident reports to record security or loss prevention incidents.
- Assisted with crowd control during large events held at the facility.
- Observed patrons and customers to quickly address security situations.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Operated communication systems between officers stationed throughout the facility.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Maintained high levels of alertness throughout shifts.
- Identified suspicious activity to determine appropriate response.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
Cleaner
Southern Cross Cleaning
Port Augusta, SA
03.2011 - 02.2012
- Maintained cleanliness in commercial and residential spaces across various locations.
- Collaborated with team members to ensure thorough cleaning schedules were met.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Collected trash from floors within hallways, bathrooms and work areas.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Transported trash bags to designated disposal areas.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Provided assistance with laundry services when needed.
- Swept sidewalks and driveways of debris.
- Emptied trash cans and replaced liners as needed.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Followed company uniform, performance and security policies with every job.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Notified managers of repair needs or additions to building operating systems.
- Moved furniture, equipment or supplies manually or with hand trucks.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
Education
Certificate - Security Operations
Tactical Training
Adelaide, SA10-2011
Jesmond High School
Newcastle, NSW08-1983
Skills
- Surveillance monitoring
- Incident reporting
- Access control
- Safety procedures
- Risk assessment
- Facility inspection
- Problem solving
- Conflict resolution
- Effective communication
- Attention to detail
- Theft prevention training
- Patrol operations
- Premises patrol
- Shift work experience
- Interior and exterior patrol
- General security
- Government security clearance
- FLUENT IN English
- CCTV monitoring
- Security guard license
Certification
Security Operations
References
References available upon request.
Timeline
Security Officer
Spencer Gulf Security Services
04.2021 - Current
Office Manager
SAI Security
12.2018 - 03.2021
Security Officer
Augusta Security
10.2011 - 12.2018
Cleaner
Southern Cross Cleaning
03.2011 - 02.2012
Certificate - Security Operations
Tactical Training
Jesmond High School