Tracey Johnson

• Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
• Removed trash, debris and other waste materials from premises.
• Used time management and efficient cleaning methods to meet deadlines.
• Handled equipment, chemicals, and materials properly and with caution.
• Management of staff under me including scheduling rosters and training new staff.
• Management of Cost Centre budget including monitoring expenses , reporting to line managers and budget submissions.
• Stock management including procurement and monitoring.

• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Served high customer volumes during special events, nights, and weekends.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.

• Documented and detailed calls and complaints using call centre's CRM database.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.

• Assisted teachers with classroom management and document coordination to maintain positive learning environment.
• Participated in professional development opportunities and attended in-services and seminars.
• Documented student behaviours, interventions, and outcomes to enable lead teacher to address pertinent issues.
• Delivered personalized educational, behavioural, and emotional support to individual students to enable positive learning outcomes.
• Relief and contracted positions including Merit Select for Education Assistant Severe Medical Health student with Anaphylaxis and Education Assistant L2 Student with Autism
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• Assisted teachers with classroom management and document coordination to maintain positive learning environment.
• Participated in professional development opportunities and attended in-services and seminars.
• Documented student behaviours, interventions, and outcomes to enable lead teacher to address pertinent issues.
• Delivered personalized educational, behavioural, and emotional support to individual students to enable positive learning outcomes.
• Supervising and delivering lessons as designed by teachers to two 15 year old boys one with Autism Spectrum Disorder and the other with intellectual delays.

Duties included

Setting up classrooms and preparing ingredients for cooking lessons

Compiling and ordering shopping lists for full weeks lessons

Stock management

Assisted teachers in lessons when required

• Maintained computer and physical filing systems.
• Created, maintained and updated filing systems for paper and electronic documents.
• Updated reports, managed accounts, and generated reports for company database.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Payroll for 10-15 employees
• Reconciliation of bank statements and accounts to send to accountant.
• Invoicing
• Dealing with businesses both written and verbal.