Summary
Overview
Work History
Education
Skills
Timeline

TRACEY KISIEL

Wonthaggi,VIC

Summary

I have a Certificate 4 in Disability. With 10 years of experience working in a group and private homes caring for individuals who have a wide range of disabilities. I have a Manual handling Certificate, Medication administering certificate. I'm willing to achieve my WWC, Police Clearance and I have training in Challenging Behaviours with Positive Outcomes. My main clients are high care. I handle my career with empathy, dignity and respect.

Professional communicator for 15 months prepared for this role. Skilled in managing high volumes of calls, providing information, and resolving inquiries efficiently. Strong focus on team collaboration and achieving results, adapting to changing needs seamlessly. Reliable with excellent verbal communication skills, problem-solving abilities, and customer service expertise.

Overview

2026
2026
years of professional experience

Work History

Telephone Operator

Serco Global Services
05.2024 - Current
  • Handled high call volumes efficiently, ensuring precise responses.
  • Compiled precise messages and communicated information efficiently to designated team members.

Support Worker

CareChoice
2020 - 2021

Provided assistance to individuals with disabilities.

Support Worker

Diversity South
06.2017 - 2018
  • Assisted clients in achieving maximum independence.
  • Coordinated logistics for client appointments and medication.

Disability Support Worker

Drake International
06.2018 - 2020
  • Encouraged independence by aiding clients with essential routines.
  • Developed individualized support plans based on client needs and preferences.
  • Strengthened connections among clients, families, and healthcare professionals to promote unified care efforts.
  • Assessed client progress and informed team members of changes for immediate intervention.

Education

Achievement Certificate - undefined

Certificate 4 - Disability

Skills

  • Professional communication
  • Typing skills
  • Empathy and patience
  • Teamwork
  • Problem-solving abilities
  • Verbal and written communication
  • Team building
  • Goal setting
  • Appointment scheduling
  • Quality assurance

Timeline

Telephone Operator - Serco Global Services
05.2024 - Current
Disability Support Worker - Drake International
06.2018 - 2020
Support Worker - Diversity South
06.2017 - 2018
- Achievement Certificate,
- Certificate 4, Disability
Support Worker - CareChoice
2020 - 2021
TRACEY KISIEL