TRACEY LE

1. Guest Reception and Seating:

• Warmly greet guests upon arrival, ensuring they feel welcome and valued.
• Manage reservations and walk-ins, efficiently coordinating seating arrangements to optimize service flow.
• Escort guests to their tables, providing menus and introducing the server who will be attending to them.

2. Customer Service Excellence:

• Provide impeccable service, anticipating and attending to guests' needs with professionalism and courtesy.
• Offer detailed menu knowledge, including wine pairings and daily specials, to assist guests in making informed choices.
• Handle guest inquiries, requests, and complaints promptly and effectively, ensuring complete guest satisfaction.

3. Order Management

4. Beverage Service

5. Table Maintenance:

• Maintain a clean and well-organized dining area, including table settings and surrounding areas.
• Clear and reset tables efficiently between courses and after guests depart.
• Ensure all service areas are stocked with necessary supplies, including cutlery, glassware, and condiments.

6. Team Collaboration:

7. Sales and Revenue:

• Promote and upsell premium menu items, daily specials, and exclusive dining experiences.
• Process payments accurately, handling cash, credit cards, and room charges securely.

8. Adherence to Standards:

• Uphold the high standards of the Intercontinental brand, ensuring all interactions reflect the hotel's commitment to luxury and excellence.
• Follow all health and safety regulations, maintaining the highest levels of hygiene and cleanliness.
  

1. Beverage Preparation and Service:

• Expertly prepared and served a wide range of alcoholic and non-alcoholic beverages, including signature cocktails, beers, wines, and specialty drinks.
• Maintained an in-depth knowledge of the menu, including ingredients and preparation methods, to provide informed recommendations to guests.

2. Customer Interaction:

• Engaged with guests in a friendly and professional manner, creating a welcoming environment.
• Took beverage orders from guests at the bar and through wait staff, ensuring accuracy and prompt service.
• Addressed and resolved any guest concerns or complaints swiftly and courteously.

3. Bar Maintenance:

• Ensured the bar area was always clean, organized, and well-stocked, including glasses, garnishes, and supplies.
• Performed routine maintenance and cleaning of bar equipment and tools.
• Managed inventory, conducted regular stock checks, and placed orders to replenish supplies as needed.

4. Compliance and Safety:

• Adhered to all health and safety regulations, including proper sanitation and handling of beverages.
• Ensured compliance with responsible service of alcohol guidelines, checking IDs and monitoring guest consumption.

5. Team Collaboration

6. Sales and Upselling

1. Customer Service:

• Greeted and seated guests promptly with a welcoming demeanor.
• Provided detailed menu explanations and made recommendations to enhance guest dining experiences.
• Attended to guests' needs efficiently, ensuring a high level of customer satisfaction.
• Addressed and resolved any guest concerns or complaints professionally and courteously.

2. Order Management:

• Accurately took food and beverage orders, entered them into the POS system, and communicated special requests to the kitchen.
• Delivered orders to tables in a timely manner, ensuring presentation standards were met.
  Monitored and managed table turnover to optimize seating availability and service flow.

3. Beverage Service:

• Prepared and served a variety of beverages, including alcoholic drinks, adhering to responsible service guidelines.
• Maintained a clean and organized bar area, ensuring compliance with health and safety standards.

4. Team Collaboration:

• Worked collaboratively with kitchen staff and fellow wait staff to ensure efficient service and smooth operations.
• Assisted in training new team members, sharing knowledge and promoting best practices.

5. Cleanliness and Maintenance:

• Maintained cleanliness and organization of the dining area, including table settings and condiment stations.
• Assisted with opening and closing duties, including setting up and breaking down dining areas.

6. Sales and Upselling:

• Promoted daily specials and upsold additional menu items to enhance the guest experience and increase sales.
• Processed payments accurately, handling cash and card transactions securely.