Tracey-Lee Furno
Mandurah,WA
Summary
Dynamic and compassionate professional with extensive experience in customer service at The Reject Shop and Aged Care. Proven ability to enhance customer loyalty through exceptional service and strong communication skills. Adept in cash handling accuracy and maintaining health and safety standards, fostering a safe and welcoming environment for all.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Retail Worker
The Reject Shop
12.2023 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
- Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
Aged Care Worker
Coolibah Care
07.2021 - 03.2023
- Assisted residents with daily living tasks, promoting independence and dignity.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Built strong relationships with clients to deliver emotional support and companionship.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Adhered strictly to infection control protocols, minimizing the risk of communicable diseases within the facility.
- Developed trust-based relationships with residents by actively listening to their concerns and demonstrating genuine interest in their lives.
- Ensured timely completion of required documentation, maintaining accuracy in medical records management systems.
- Liaised effectively with multidisciplinary teams, ensuring comprehensive care coordination for each resident.
Occupational Safety and Health Representative
Brightwater Age Care Group
10.2020 - 03.2021
- Served as a trusted resource for employees seeking guidance on occupational safety and health matters, fostering a culture of open communication and shared responsibility for maintaining a safe work environment.
- Supported continuous improvement efforts by regularly reviewing company policies, procedures, and best practices related to occupational safety and health.
- Educated employees on their rights under the Occupational Safety and Health Act, empowering them to advocate for a safer work environment.
- Maintained strict adherence to health and safety regulations, ensuring a clean and sanitary work environment at all times.
- Contributed to health and safety protocols by regularly updating knowledge on infection control practices.
- Contributed to a healthier work environment by addressing potential hazards and implementing appropriate safety measures.
- Served as a liaison between employees and management on health and safety matters, fostering open communication channels.
Multi-Skilled Carer
Brightwater Age Care Group
04.2016 - 03.2021
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
- Maintained patient dignity and privacy at all times, ensuring a respectful caregiving environment.
- Assisted in maintaining a clean living environment for patients by performing routine housekeeping tasks as necessary.
- Ensured safety of patients by closely monitoring their physical and mental well-being, swiftly addressing concerns as they arose.
- Collaborated with other caregivers to provide consistent quality care across shifts or changes in staffing arrangements.
- Developed strong rapport with patients by demonstrating genuine interest in their lives and consistently maintaining a positive attitude.
- Maintained detailed documentation of patient care to facilitate accurate record-keeping and continuity of care among team members.
- Promoted independence for patients through assistance with daily living activities, fostering self-confidence and autonomy.
- Administered medications accurately according to doctors'' instructions, diligently monitoring side effects or potential interactions.
- Upheld strict hygiene standards in all aspects of caregiving, reducing the risk of infection or illness for both patients and carers.
- Adapted care plans to meet the changing needs of patients as they progressed through various stages of illness or recovery.
- Provided nutritious meals for patients according to dietary requirements, promoting overall health and wellness through balanced nutrition.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Monitored clients' overall health and well-being and noted significant changes.
Cashier
Woolworths
08.2007 - 10.2008
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
NCEA Level 1 -
Howick College
Auckland, New ZealandSkills
- Multitasking and organization
- Palliative care
- Records management
- Daily living assistance
- Basic housekeeping
- Documentation
- Medication management
- Client documentation
- Medication administration
- End-of-life care
- ADL assistance
- Safety monitoring and management
- Workplace health and safety
- Data entry
- Building rapport
- Stock management
- Customer assistance
- Reliability and punctuality
- Patience and empathy
- Cash handling accuracy
- Store maintenance
- Display maintenance
- Problem-solving
- Loss prevention techniques
- Seasonal display setup
- Front-end organization
- Plan-o-gram implementation
- Cash register operation
- POS system operation
- Inventory replenishment
- Seasonal promotions
- Friendly and helpful
- Reliable and responsible
- Attention to detail
- Honest and dependable
- Strong communication and interpersonal skills
- Flexible hours
- Organization
- Goal driven
- Store opening and closing
- Building customer loyalty
- Item ticketing and pricing
Certification
- CHC30212 Certificate III in Aged Care - Fast Track Training Australia - Oct 2016
- Introductory Training Course For Safety And Health Representative - Training Service Australia - Oct 2020
- NDIS Worker Screening
- Infection Control Training- Covid 19
- National Police History Check
Timeline
Retail Worker
The Reject Shop
12.2023 - Current
Aged Care Worker
Coolibah Care
07.2021 - 03.2023
Occupational Safety and Health Representative
Brightwater Age Care Group
10.2020 - 03.2021
Multi-Skilled Carer
Brightwater Age Care Group
04.2016 - 03.2021
Cashier
Woolworths
08.2007 - 10.2008
NCEA Level 1 -
Howick College
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