Tracey-Lee Henshaw
Churchill,VIC
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
18
18
years of professional experience
Work History
Member Expierence
Latrobe Health Services
Newborough
08.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
NBN Sales
Aussie Broadband
02.2015 - 08.2024
- NBN Sales
- NBN Provisioning
- Updating Addresses
- Sales
- Kpi’s
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
MCC Member
RACV Call Centre
Noble Park
04.2012 - 08.2012
- Sell and up sell Insurance, car, house and Road Side Assist
- Provide quotes and general Information
- KPI's
Customer service
Australian Taxation Office
Melbourne
03.2011 - 11.2011
- Resolve customer's problems
- Keeps records of customer Interactions and transactions
- Supply taxation Information
- Help customers complete tax forms
- (Contracted by Adecco)
Sales Advisor/Assistant Manager
Bairnsdale Telstra Shop
Bairnsdale
05.2009 - 07.2010
- Computed sales prices, total purchases and processed payments
- Recommended merchandise based on customer needs
- Operated a cash register to process cash, check and credit card transactions
- Guided customers in choosing items that reflected personal style and shape
- Administered all point of sale opening and closing procedures
- Placed special orders and called other stores to find desired items
- Cash Handling
- KPI's
- Provided training to new employee's
- Problem solving
Sales Advisor
Telstra Call Centre
Moe
03.2007 - 11.2009
- Described merchandise and explain operation of merchandise to customers
- Recommended merchandise based on customer needs
- Guided customers in choosing items that reflected personal style and shape
- KPI's and Targets
- Problem Solving
- Team Work
- Building Rapports
- Landlines, Mobile and Internet enquires
Education
High School Diploma -
Kurnai College
ChurchillSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
Timeline
Member Expierence
Latrobe Health Services
08.2024 - Current
NBN Sales
Aussie Broadband
02.2015 - 08.2024
MCC Member
RACV Call Centre
04.2012 - 08.2012
Customer service
Australian Taxation Office
03.2011 - 11.2011
Sales Advisor/Assistant Manager
Bairnsdale Telstra Shop
05.2009 - 07.2010
Sales Advisor
Telstra Call Centre
03.2007 - 11.2009
High School Diploma -
Kurnai College